Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cathleen Bessey

Squamish,BC

Summary

Motivated Worker with exceptional social skills, communication abilities and customer service background. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Boston Pizza Squamish
12.2010 - 10.2023
  • Handled cash accurately and prepared deposits.
  • Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Key holder

Server

Delta Grand Okanagan
02.2009 - 12.2010
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.

Food and Beverage Supervisor

Fairmont Chateau Lake Louise
06.2008 - 10.2008
  • Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
  • Maintained clean and organized work environment to ensure compliance with health department regulations and company standards.

Server Fairview Dinning Room

Fairmont Chateau Lake Louise
04.2005 - 06.2008
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server Glacier Saloon

Fairmont Chateau Lake Louise
06.2004 - 04.2005
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Cashier Host Fairview Dinning Room

Fairmont Chateau Lake Louise
11.2002 - 06.2004
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Education

Advanced Wine Certificate

International Sommelier Guild

Skills

  • Decision-Making
  • Quality Assurance
  • Store opening/closing procedures
  • Time management strength
  • Cash Handling
  • Multi-tasking skill
  • Strong Work Ethic
  • Exceptional customer service
  • Office Administration
  • Keyboarding skills
  • File Management
  • Payroll Processing

Certification

  • WHMIS Training
  • Certified Serving it Right
  • Certified Food Safe
  • Train the Trainer, Fairmont Resorts
  • Discrimination & Harassment Prevention, Fairmont Resorts
  • Polish Plus, Fairmont Resorts
  • Micros Back Office
  • Posi Touch Back Office

Timeline

Assistant General Manager

Boston Pizza Squamish
12.2010 - 10.2023

Server

Delta Grand Okanagan
02.2009 - 12.2010

Food and Beverage Supervisor

Fairmont Chateau Lake Louise
06.2008 - 10.2008

Server Fairview Dinning Room

Fairmont Chateau Lake Louise
04.2005 - 06.2008

Server Glacier Saloon

Fairmont Chateau Lake Louise
06.2004 - 04.2005

Cashier Host Fairview Dinning Room

Fairmont Chateau Lake Louise
11.2002 - 06.2004

Advanced Wine Certificate

International Sommelier Guild

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Cathleen Bessey