Cathleen Bessey
Squamish,BC
Summary
Motivated Worker with exceptional social skills, communication abilities and customer service background. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Boston Pizza Squamish
12.2010 - 10.2023
- Handled cash accurately and prepared deposits.
- Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Key holder
Server
Delta Grand Okanagan
02.2009 - 12.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
Food and Beverage Supervisor
Fairmont Chateau Lake Louise
06.2008 - 10.2008
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Maintained clean and organized work environment to ensure compliance with health department regulations and company standards.
Server Fairview Dinning Room
Fairmont Chateau Lake Louise
04.2005 - 06.2008
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server Glacier Saloon
Fairmont Chateau Lake Louise
06.2004 - 04.2005
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Cashier Host Fairview Dinning Room
Fairmont Chateau Lake Louise
11.2002 - 06.2004
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Advanced Wine Certificate
International Sommelier Guild
Skills
- Decision-Making
- Quality Assurance
- Store opening/closing procedures
- Time management strength
- Cash Handling
- Multi-tasking skill
- Strong Work Ethic
- Exceptional customer service
- Office Administration
- Keyboarding skills
- File Management
- Payroll Processing
Certification
- WHMIS Training
- Certified Serving it Right
- Certified Food Safe
- Train the Trainer, Fairmont Resorts
- Discrimination & Harassment Prevention, Fairmont Resorts
- Polish Plus, Fairmont Resorts
- Micros Back Office
- Posi Touch Back Office
Timeline
Assistant General Manager
Boston Pizza Squamish
12.2010 - 10.2023
Server
Delta Grand Okanagan
02.2009 - 12.2010
Food and Beverage Supervisor
Fairmont Chateau Lake Louise
06.2008 - 10.2008
Server Fairview Dinning Room
Fairmont Chateau Lake Louise
04.2005 - 06.2008
Server Glacier Saloon
Fairmont Chateau Lake Louise
06.2004 - 04.2005
Cashier Host Fairview Dinning Room
Fairmont Chateau Lake Louise
11.2002 - 06.2004
Advanced Wine Certificate
International Sommelier Guild