Cathie McDowell

Work History

Walking On A Cloud Shoes

09.2024 - 11.2025

Engaged with customers to effectively build rapport and lasting relationships.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Prioritized helping customers over completing other routine tasks in store.
Engaged in friendly conversation with customer to better uncover individual needs.
Created inviting environment for customers by maintaining store organization and cleanliness.
Provided exceptional services and pleasant shopping experiences to retail customers.
Used in-store system to locate inventory and place special orders for customers.
Performed cash, card, and check transactions to complete customer purchases.

BiWay Stores

10.1994 - 04.2001

Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner
Streamlined opening and closing procedures as integral member of store staff.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Improved customer service by projecting friendly and knowledgeable attitude.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Trained newly hired sales team in upselling techniques.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Marked-down clearance items and relocated merchandise to proper store areas.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Successfully drove new product lines to increase annual profits.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

The Cash Store

04.2005 - 05.2006

Implemented security measures to maintain the safety of the bank assets and confidential information
Established trust with clients through consistent delivery of exceptional service standards and prompt issue resolutions
Streamlined teller operations for improved productivity, implementing updated policies and procedures
Managed cash inventory, ensuring sufficient funds were available for daily transactions without compromising security protocols
Maintained a clean, organized workspace to promote a positive banking environment for both employees and customers
Promoted teamwork within the branch by fostering open communication channels among staff members
Strengthened relationships with customers, addressing concerns and answering inquiries in a timely manner

Liquidation World

02.2002 - 05.2005

Balanced cash registers at end of shift and filled out necessary reports.
Performed category maintenance by rotating products according to company product rotation policy.
Opened and closed store at proper times for reliable services.
Worked with store manager to create employee schedules.
Rearranged racks and shelving based on seasonal planograms.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Streamlined opening and closing procedures as integral member of store staff.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Assisted store cashiers during peak sales times.
Managed the store in the absence of higher-level supervisors, maintaining