Summary
Overview
Work History
Education
Skills
Languages
Timeline

Cathie McDowell

Hamilton,ON

Summary

Dynamic retail professional with a proven track record at Walking On A Cloud Shoes, excelling in customer engagement and cash handling. Recognized for building rapport and enhancing client retention through exceptional service. Skilled in inventory control and maintaining a calm demeanor under pressure, driving sales and fostering a positive shopping experience.

Overview

31
31
years of professional experience

Work History

Sales Associate

Walking On A Cloud Shoes
09.2024 - 11.2025
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Key Holder

BiWay Stores
10.1994 - 04.2001
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner
  • Streamlined opening and closing procedures as integral member of store staff.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained newly hired sales team in upselling techniques.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Successfully drove new product lines to increase annual profits.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Teller Service Manager

The Cash Store
04.2005 - 05.2006
  • Implemented security measures to maintain the safety of the bank assets and confidential information
  • Established trust with clients through consistent delivery of exceptional service standards and prompt issue resolutions
  • Streamlined teller operations for improved productivity, implementing updated policies and procedures
  • Managed cash inventory, ensuring sufficient funds were available for daily transactions without compromising security protocols
  • Maintained a clean, organized workspace to promote a positive banking environment for both employees and customers
  • Promoted teamwork within the branch by fostering open communication channels among staff members
  • Strengthened relationships with customers, addressing concerns and answering inquiries in a timely manner

Retail Keyholder

Liquidation World
02.2002 - 05.2005
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Opened and closed store at proper times for reliable services.
  • Worked with store manager to create employee schedules.
  • Rearranged racks and shelving based on seasonal planograms.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted store cashiers during peak sales times.
  • Managed the store in the absence of higher-level supervisors, maintaining

Education

High School Diploma -

Sir Winston Churchill Secondary School, Hamilton, ON
06.1992

Skills

  • Point of sale operation
  • Goal oriented
  • Cash handling
  • Customer engagement
  • Client retention strategies
  • Building rapport
  • Brand promotion
  • Inventory control
  • Upselling and cross selling
  • Flexible schedule
  • Calm and professional demeanor
  • Retail store operations
  • Service oriented
  • Reliable and punctual
  • Cleaning techniques
  • Excellent people skills
  • Problem-solving
  • Teamwork and collaboration
  • Listening skills
  • Cash handling accuracy
  • Store opening and closing
  • Sales expertise
  • Stocking and receiving
  • Verbal/written communication
  • Retail loss prevention

Languages

English
Professional Working

Timeline

Sales Associate - Walking On A Cloud Shoes
09.2024 - 11.2025
Teller Service Manager - The Cash Store
04.2005 - 05.2006
Retail Keyholder - Liquidation World
02.2002 - 05.2005
Key Holder - BiWay Stores
10.1994 - 04.2001
Sir Winston Churchill Secondary School - High School Diploma,
Cathie McDowell