Summary
Overview
Work History
Education
Skills
Languages
Girl Guide Leader
Timeline
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Cathie McDowell

Hamilton,ON

Summary

Accomplished Teller Service Manager and Retail Keyholder with a proven track record at The Cash Store, specializing in workflow optimization and exceptional customer service. Leveraged conflict resolution and cash management skills to enhance operational efficiency and client satisfaction. Demonstrated adaptability and a goal-oriented mindset, significantly contributing to team success and business growth.

Overview

12
12
years of professional experience

Work History

Teller Service Manager

The Cash Store
04.2005 - 06.2006
  • Implemented security measures to maintain the safety of bank assets and confidential information.
  • Established trust with clients through consistent delivery of exceptional service standards and prompt issue resolution.
  • Streamlined teller operations for improved productivity, implementing updated policies and procedures.
  • Managed cash inventory, ensuring sufficient funds were available for daily transactions without compromising security protocols.
  • Maintained a clean, organized workspace to promote a positive banking environment for both employees and customers.
  • Promoted teamwork within the branch by fostering open communication channels among staff members.
  • Strengthened relationships with customers, addressing concerns and answering inquiries in a timely manner.

Retail Keyholder

Liquidation World
02.2002 - 05.2005
  • Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
  • Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
  • Increased customer satisfaction by providing exceptional product knowledge and personalized service.
  • Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
  • Assisted store cashiers during peak sales times.
  • Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
  • Rearranged racks and shelving based on seasonal planograms.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Opened and closed store at proper times for reliable services.
  • Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
  • Worked with store manager to create employee schedules.
  • Maintained confidentiality and security of sales records and operational reports.
  • Developed strong relationships with customers by actively engaging in conversation about their needs preferences.
  • Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Oversaw regular store cleaning of shelves, backrooms and racks.

Key Holder

Biway Stores
10.1994 - 04.2001
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Enhanced store security by meticulously following all opening and closing procedures.
  • Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
  • Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Fostered culture of accountability and excellence, leading by example and encouraging team growth.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Education

High School Diploma -

Sir Winston Churchill Secondary School
Hamilton, ON

Skills

  • Conflict resolution techniques
  • Goal-oriented mindset
  • Adaptable to change
  • Workflow Optimization
  • Cash handling and management
  • Customer Service
  • Willing to Learn
  • Problem-solving abilities
  • Multitasking Abilities
  • Time Management
  • Organizational Skills
  • Adaptability

Languages

English

Girl Guide Leader

I volunteer with girls aged 9-11 doing games, crafts, cooking and camping.  

Timeline

Teller Service Manager

The Cash Store
04.2005 - 06.2006

Retail Keyholder

Liquidation World
02.2002 - 05.2005

Key Holder

Biway Stores
10.1994 - 04.2001

High School Diploma -

Sir Winston Churchill Secondary School

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Cathie McDowell