Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cathie Johnson

Whitehorse,Yukon Territory

Summary

Resourceful and experienced clerk offering expertise in customer service, file management, data compilation and entry. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Store's Person/Admin Clerk

RCMP M Division
09.2009 - Current
  • Enhanced and streamlined office organization by entering information and regular file maintenance, records, and supply inventory.
  • Reviewed files, records, and other documents to obtain information to respond to requests.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Utilized and navigated multiple technology and software applications.
  • Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported day-to-day operations, with timely completion of daily tasks, ensuring smooth office operations.
  • Routed business correspondence, documents, and messages to appropriate departments and staff members.
  • Processed incoming and outgoing mail and packages according to established procedures to disseminate information to appropriate parties.
  • Monitored and kept office supplies well organized and sufficiently stocked. Placing orders promptly to replenish materials before depleted.
  • Ordered Stock for M Div Stores, processed payments, and maintained in stock conditions. Issued items to members upon request.
  • Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
  • Interacted with clients/contractors by phone, email, or in-person to provide information or deliver or mail orders to client's specific location within specific timeframes.
  • Coordinated and scheduled meetings and appointments.
  • Provided meeting support by taking minutes and dictations.
  • Booked and prepared meeting rooms, making arrangements for availability of refreshments.
  • Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
  • Edited and proofread documents for accuracy and completeness.
  • Edited documents to keep company materials free of grammar errors.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Order vehicles and processed paperwork for vehicles for all of M Division while I was in the Acting Fleet Manager role.

Acting Branch Manager

CitiFinancial
12.2003 - 08.2009
  • Examined customer loan applications for loan approvals and denials.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Engaged employees in business processes with positive motivational techniques.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Complied with regulatory guidelines and requirements.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Supported financial director with special projects and additional job duties.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Maintained friendly and professional customer interactions.
  • Utilized financial software to prepare consolidated financial statements.
  • Complied with established internal controls and policies.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Resolved various issues impacting sales management and business operations.
  • Implemented service improvements to enhance sales cycle.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Delivered services to customer locations within specific timeframes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Resolved problems, improved operations and provided exceptional service.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strong communication and organizational skills through working on group projects.
  • Excellent in lowering and keeping the percentage of loan delinquency roll-over rate below 1% monthly consistently.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

Education

High School Diploma -

F.H. Collins Secondary School
Whitehorse, YT

Many Courses To Do With My Work With The RCMP

Canada School of Public Service
Online And In Classroom

Notary Public

Government of Yukon
Whitehorse, YT
01.2022

Skills

  • Record preparation & maintenance
  • Customer Service
  • Attention to Detail
  • Office Supply Management
  • Data gathering & entry
  • Invoice Processing
  • File and database management
  • Adaptable
  • Court Preparation
  • Office Machine Operation
  • Bank Reconciliation

Languages

English
Native or Bilingual

Timeline

Store's Person/Admin Clerk

RCMP M Division
09.2009 - Current

Acting Branch Manager

CitiFinancial
12.2003 - 08.2009

High School Diploma -

F.H. Collins Secondary School

Many Courses To Do With My Work With The RCMP

Canada School of Public Service

Notary Public

Government of Yukon

Similar Profiles

CREATE PROFILE
Cathie Johnson