Cathie Bui Khue Nha My

• Coordinated preparation and maintenance of documentation for new hires.
• Calculated working hours, commissions, bonuses, and vacation pay for employees and contractors.
• Ensured timely remittance of government payments in accordance with legislative requirements.
• Prepared payroll journal entries in QuickBooks and conducted reconciliations.
• Generated paystubs for employees and compiled payroll reports for management.
• Created Record of Employment (ROE) and prepared year-end slips for filing.
• Managed administrative tasks related to new applications and maintenance of existing accounts.
• Maintained accurate bookkeeping of all corporate transactions.

• Recorded daily invoices for accounts payable to ensure accurate tracking.
• Calculated loyalty and marketing fees for invoicing franchisees.
• Supported accounting team in timely payment processing.
• Matched bank accounts for 24 locations to maintain financial accuracy.
• Assisted with adjustments to data in P&L and balance sheet reports for monthly closure.

• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Reconciled account files and produced monthly reports.

• Monitored attendance records for all employees to ensure accuracy.
• Updated employee records and gathered payroll data for processing.
• Calculated monthly commissions and wages, ensuring timely payroll distribution.
• Prepared pay stubs and generated HR-related documentation including LOE and ROE.

• Check-in, check-out, reward the memberships as Hilton standard and in fast-paced environment
• Handle cash payment, audit, correct all transactions daily and report revenue daily to managers
• Upselling and cross selling rooms by making reservation through phone, and on site
• Efficiently apply problem solving techniques and make decision for issues or guest complains by HEART model

• Analyze database to forecast demand efficiency to plan production supplement 98% market demand
• Overhauled shelf-life material 120 days in balance stock to minimize disposal effect on revenue
• Calculated quantity of material and coordinated with procurement base on a fixed budget
• Created and managed item code 100% accurately to the timely launching of the project
• Prepared files and hosted brand standard auditor

• Arranged accommodation and transportation for the internal and external customers
• Prepared contracts and evaluated services with hotels and supervised yearly service quality
• Actively participated in designing and setting up for small and medium events 300 people
• Received receipts and invoices from managers and proceeded payments to align financial policy
• Assisted manufacturing director, target product quality and supply-demand to contribute sales volume

• Sales and Marketing representative for Centara resorts and two other 4-star beach resorts
• Built relationship with corporations, NGO’s, and travel agencies to maintain customers loyalty
• Identified potential customers at least 100 contacts weekly and clarified customers segment strategies
• Negotiated contracts with media to enhance brand image of the hotel in the allocated budget

• Proactive in communication with guests to satisfy their requirement to create good service
• Controlled office and logistic supplies to set up effectively all services for incentive groups
• Catalogued customer files (programs, quotation, and reservations) logically, followed 5S rule
• Supported logistics on-site, warmly and carefully to maximize customer expectations