Summary
Overview
Work History
Education
Skills
Timeline
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Catherinne Gonzalez

Calgary,AB

Summary

Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Overview

2
2
years of professional experience

Work History

Wine Server

With GUSTO
Melbourne, VICTORIA
01.2024 - 08.2024
  • Presented menus and answered questions regarding items.
  • Developed rapport with regular customers to encourage repeat business.
  • Demonstrated knowledge of wines by origin, type, vintage, flavor profile and pairings with food items on the menu.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Delivered food and beverages to guests in a timely manner.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Responded to ad hoc cleaning duties at end of shift.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Food and Beverage Server

Sheraton Melbourne
Melbourne, AU, VICTORIA
01.2023 - 08.2024
  • Greeted frequent visitors by name and explained new promotions.
  • Participated in regular staff meetings to discuss operational improvements and customer service strategies.
  • Compiled daily sales reports and provided insights on customer preferences and sales patterns.
  • Processed payments and handled cash, credit, and debit transactions with accuracy.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Stocked displays with new and transferred merchandise.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Set tables for upcoming meals by following food service guidelines.

Food and Beverage Attendant

Luna Park
Melbourne, Victoria, Australia
10.2022 - 12.2023
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.

Education

High School Diploma -

IP Escuela De Contadores Auditores De Santiago
Chase, BC
12-2015

Skills

  • Food and beverage pairings
  • Menu presentation
  • Reading body language
  • Item promotion
  • Conflict resolution
  • Cash handling proficiency
  • Promoting specials
  • Guest relations management
  • Customer service
  • Food station setup

Timeline

Wine Server

With GUSTO
01.2024 - 08.2024

Food and Beverage Server

Sheraton Melbourne
01.2023 - 08.2024

Food and Beverage Attendant

Luna Park
10.2022 - 12.2023

High School Diploma -

IP Escuela De Contadores Auditores De Santiago

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Catherinne Gonzalez