Catherine S. Aggark-Patenaude
Rankin Inlet,NU
Summary
Focused, detail-oriented and conscientious professional with advanced understanding of regulations and standards. Reviews large volumes of physical and digital data to assess accuracy and integrity of provided information while meeting tight deadlines. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Revenue Officer
Government of Nunavut
Rankin Inlet, Nunavut
02.2022 - Current
- Interacted with taxpayers, attorneys, accountants, and representatives to collect on delinquent taxpayer accounts and secure late returns.
- Participated in training sessions designed to increase understanding of revenue policies, procedures, systems, and tools.
- Ensured that all necessary forms were completed accurately prior to submission.
- Verified accuracy of financial documents such as income tax returns, balance sheets, and bank statements.
- Handled the collection of delinquent taxes and other debts owed to the government.
- Negotiated repayment arrangements with customers in order to resolve outstanding debt issues.
Administrative Assistant
Government of Nunavut
Rankin Inlet, Nunavut
06.2013 - 02.2022
- Organized and maintained filing systems for confidential government records.
- Supported budget tracking by processing invoices and expense reports.
- Collaborated with team members to streamline office operations and workflows.
- Facilitated communication between departments to enhance information sharing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Administrative Assistant
Department of Justice, G.N.
Rankin Inlet, Nunavut
01.2012 - 06.2013
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
Education
Office Administration
Arctic College
Rankin Inlet, NU05-2012
Trades Access
Arctic College
Rankin Inlet, NU04-2010
Skills
- Customer service
- Record management
- Time management
- Investigative techniques
- Account balancing
- Debt management
- Professional telephone demeanor
- Interpersonal communication skills
- Self motivation
- Interpersonal skills
- Data entry skills
- Regulatory compliance
- Microsoft Excel
- Data entry
- Problem solving
Languages
English
Professional
Inuktitut
Native/ Bilingual
References
References available upon request.
Timeline
Revenue Officer
Government of Nunavut
02.2022 - Current
Administrative Assistant
Government of Nunavut
06.2013 - 02.2022
Administrative Assistant
Department of Justice, G.N.
01.2012 - 06.2013
Office Administration
Arctic College
Trades Access
Arctic College
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