Catherine Kwamboka Ongwacho
Windsor,ON
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual who works well with minimal supervision even under intense pressure.
Overview
11
11
years of professional experience
Work History
Volunteer
ACSA Dorset Hub Food Bank
09.2023 - 10.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Food Service Provider
Self Employed
01.2023 - 06.2023
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
Receptionist
Divine Mercy Academy
04.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Hospitality Worker
Sarova Hotels
01.2016 - 12.2018
- Worked in various hotel operations departments including front office, guest relations, housekeeping, food and beverage service, banqueting, kitchen and stores.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Banquet Server
Safari Park Hotel & Casino
01.2013 - 08.2014
- Set up banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Education
Bachelor of Science - Hospitality And Tourism Management
Kenyatta University
Nairobi, Kenya12.2019
Diploma - Cabin Crew
Skylink Aviation College
12.2012
High School Diploma -
Nyandarua High School
Nyandarua, Kenya11.2012
Skills
- Positive Attitude
- Organized and Efficient
- Event Planning
- Filing and Recordkeeping
- Teamwork and Collaboration
- Community Service
- Computer Skills
Timeline
Volunteer
ACSA Dorset Hub Food Bank
09.2023 - 10.2023
Food Service Provider
Self Employed
01.2023 - 06.2023
Receptionist
Divine Mercy Academy
04.2021 - 12.2022
Hospitality Worker
Sarova Hotels
01.2016 - 12.2018
Banquet Server
Safari Park Hotel & Casino
01.2013 - 08.2014
Bachelor of Science - Hospitality And Tourism Management
Kenyatta University
Diploma - Cabin Crew
Skylink Aviation College
High School Diploma -
Nyandarua High School
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