Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Built my own company , Les Aliment Jardi and Powers Fashion Agency
Timeline
Generic

Catherine Jane Powers

Senior Manager
Levis,QC

Summary

Savvy Senior Store Manager with 23 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques.

Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.

Detail oriented leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Senior Store Manager

Tristan
04.2021 - Current
  • Planned and assigned workload by delegating tasks and directing team members.
  • Supervised employees for exceptional store operations, customer retention and positive brand experiences.
  • Maintained quality through training and coaching during daily activities.
  • Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
  • Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
  • Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Conseilliere En Securite Financiere

Industriel Alliance
01.2019 - 04.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.

Store Manager

OKAIDI
03.2018 - 07.2020
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Store Manager

Olsen Europe
11.2016 - 03.2018
  • Supervised a full scale renovation and a pop up shop for 8 months all while continuing to run the business .
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.

Buyer

Danielle Moralli & Powers Fashion Agency
09.2000 - 11.2016
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
  • Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
  • Studied and monitored market trends to identify potential suppliers.

Education

AEC Et PQAP - Life Insurance And RRSP Funds

Industriel Alliance
05.2019

DEC - Humanities

St Lawrence College
Québec, QC
05.1984

High School Diploma -

Collegio Bolivar
Cali Colombia
06.1982

Skills

  • Staff Management
  • Customer Service
  • Operations Management
  • Product Promotion
  • Delegation
  • Strategic Planning
  • Administrative Management
  • Sales Coaching

Accomplishments

I bet on myself and left University to follow my dream as an entrepreneur. Founded with student colleagues a dry bulk distribution company.

Best idea ever. 99 cents refill spice bags!

Had to find products to sell in bulk while building a pipe line of potential buyers. Big break Provigo. We were young and passionate and even if we worked a 7 days a week we fuelled on our success. Eventually we build a team of sales representatives, employees to repackage and built a dock for our trucks to ship faster, we went from the fab 4 to a group over 65. I regret selling my share.

My second business, a Greek Restaurant, family oriented, high volume of customers. A very intense time . Getting construction permits to managing time lines, finding a kitchen brigade, floor staff, all while planning lay out and establishing the menu to be. Our soft opening was anything but. From day 1, a line at the door. Fast pace job, must have the capability to be versatile in customer service, while managing staff on floor and in kitchen all while overseeing payroll, food inventory , managing costs and solving the little issues like stuck paper in the cash registers with a smile ! My late husband had two more Brasseries which were high volume that I took care of the day to day management. In all over 40pers per establishment to manage per restaurant plus our personal that cleaned the restaurants and our numerous apartment complexes.

Third business , PFA my import and distribution of high end lingerie (Oscalito)and cashmere sweaters

(Vanadis Milano).

Enjoyed travelling to Europe and overseeing the processes of the making of fine undergarments and high quality goods.

Purchasing the perfect goods for my company to sell. This requires research. Must have ability to negotiate contracts with suppliers , and manage inventory, evaluate quality goods while respecting my budget. A big portion of annual sales made on the floor at Le Salon the Paris and Lyon for International trade show. The later part if the year finding new buyers across Canada.

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Full Professional

Built my own company , Les Aliment Jardi and Powers Fashion Agency

Ideas are created in the oddest way! an empty spice bottle while cooking with friends, let us down the road to a more sustainable way to distribute spices in refill packages . What great minds , good food and imagination cooked up.

We bought the leftover-scraps off the conveyer belts in factories buying their chips, chocolate ,nuts, oats, lentils and a multitude of products that perish slowly or not. Some companies were happy that we picked up their scraps, it solved a problem for them. We repackage them or installed the food in carton barrels where the customer could buy the needed quantity. Lets remind ourselves they are no Bulk Barns in 1980's. We were innovators to open a bulk store. We soon understood that distribution would be more lucrative than a brick n mortar model.

We switched and the rest is history. I later cashed in my share.

I love the restaurant business , this is my second Love in life. My late husband owed many restaurant and brasseries. Managing huge volumes of staff, inventory, services and giving a warm and welcoming service while maintaining quality control for clients is a job for adrenaline junkies like me.

Last adventure was my fashion import agency. Imported luxury brand of Swiss cashmere sweaters and fine Italian lingerie .Enjoyed the trade shows, the hunt for fine product to represent here in Canada and finding pipe line to distribute. A parallel with les Aliment Jardi but with a different product. Lesson , easier to sell high volume low price than the reverse.

Timeline

Senior Store Manager

Tristan
04.2021 - Current

Conseilliere En Securite Financiere

Industriel Alliance
01.2019 - 04.2022

Store Manager

OKAIDI
03.2018 - 07.2020

Store Manager

Olsen Europe
11.2016 - 03.2018

Buyer

Danielle Moralli & Powers Fashion Agency
09.2000 - 11.2016

AEC Et PQAP - Life Insurance And RRSP Funds

Industriel Alliance

DEC - Humanities

St Lawrence College

High School Diploma -

Collegio Bolivar
Catherine Jane PowersSenior Manager