Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Rowe

Mississauga

Summary

Experienced in fast-paced retail settings with a strong emphasis on team leadership and operational efficiency. Proficient in resource management and delivering exceptional customer service. Seeking a career transition into a new field to apply transferable skills to a fresh and challenging role, continuing to make a positive impact.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Buzzed Buds
07.2024 - Current
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.


Sales Lead Keyholder

Buzzed Buds
09.2023 - 07.2024
  • Checked guests' photo identification for validity and age requirements
  • Managed returns, exchanges and refunds in accordance with store policy
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Trained and mentored new employees.

Sales Associate/Supervisor

King Of Glass Fine Cigars And More
05.2023 - 08.2023
  • Restocked shelves and maintained orderly product displays.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Led training sessions for new hires on customer service best practices.
  • Managed cash register, including processing credit card and cash payments.
  • Maintained a clean and safe shopping environment for customers.

Inbound Team Lead

American Tall
10.2022 - 06.2023
  • Reduced order processing time by optimizing workflow management and coordinating with cross-functional departments.
  • Collaborated closely with outbound teams to ensure seamless handoff of orders and maintain optimal fulfillment times for customers.
  • Responded proactively and positively to rapid change.

Warehouse Associate

American Tall
09.2021 - 10.2022
  • Cross-trained and provided backup support for organizational leadership
  • Prepared orders for shipment by picking, packing, and labeling merchandise
  • Performed inventory control, such as counting, and stocking merchandise
  • Worked safely around moving machinery.
  • Performed general housekeeping and cleaning tasks.

Education

High School Diploma -

Our Lady of Mount Carmel Secondary School
Mississauga, ON
06.2021

Skills

  • Cash management
  • Store Opening and Closing
  • Customer engagement
  • Team development
  • Smart Serve Certified

Timeline

Assistant Manager

Buzzed Buds
07.2024 - Current

Sales Lead Keyholder

Buzzed Buds
09.2023 - 07.2024

Sales Associate/Supervisor

King Of Glass Fine Cigars And More
05.2023 - 08.2023

Inbound Team Lead

American Tall
10.2022 - 06.2023

Warehouse Associate

American Tall
09.2021 - 10.2022

High School Diploma -

Our Lady of Mount Carmel Secondary School

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Catherine Rowe