Catherine Angela Markina
Toronto,ON-Ontario
Summary
Proven achiever with a track record of enhancing customer engagement and cross-selling products at Starbucks. Fluent in Russian, I excel in complaint resolution and project management, significantly boosting sales and customer satisfaction. Skilled in creating performance-oriented cultures and developing leadership within teams, I bring a dynamic approach to achieving business goals.
Overview
3
3
years of professional experience
Work History
Assistant
Newton Wong & Associates
01.2024 - Current
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Shift Supervisor
Starbucks
03.2024 - 08.2024
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Helped store management meet standards of service and quality in daily operations.
Salesperson
Browns Shoes
11.2023 - 02.2024
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Expanded brand and marketing strategies by planning strategic events.
Support Staff Member
The Broadview Hotel
05.2022 - 06.2023
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Followed up with customers to verify satisfaction and address outstanding concerns.
- Resolved customer complaints with diplomatic and courteous communication.
Election Poll Worker
Elections Ontario
06.2022 - 06.2022
- Opened and closed polling booths.
- Marked elector numbers and ballot paper numbers in corresponding registers.
- Posted signs, instructions and statutory notices for incoming voters to see.
- Prepared, cleaned and maintained polling stations.
Barista
Second Cup Coffee
03.2021 - 04.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
BComm - Business Management-Marketing
Ryerson University
Toronto, ON09.2027
Skills
- Cross-selling products and services
- Customer Engagement
- Fluent in Russian
- Project Management
- Complaint resolution
Languages
French
Elementary
Russian
Native or Bilingual
Ukrainian
Limited Working
English
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
03.2024 - 08.2024
Assistant
Newton Wong & Associates
01.2024 - Current
Salesperson
Browns Shoes
11.2023 - 02.2024
Election Poll Worker
Elections Ontario
06.2022 - 06.2022
Support Staff Member
The Broadview Hotel
05.2022 - 06.2023
Barista
Second Cup Coffee
03.2021 - 04.2022
BComm - Business Management-Marketing
Ryerson University
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