Catherine Whieldon
Edmonton
Summary
Dynamic property management professional with a proven track record at Killam Apartment REIT, excelling in tenant satisfaction and conflict resolution. Skilled in Yardi and customer service, I enhance property value through community engagement, while fostering a collaborative team environment. Adaptable and self-motivated, I am a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Lead Resident Manager
Killam Apartment REIT
12.2021 - Current
- Trained new resident managers at Heartwood and Link. I am currently at Vibe Lofts to help train the resident manager on the proper procedures as per Killam's standards.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised and trained maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Organized community events that fostered resident engagement, promoting a strong sense of camaraderie among neighbors.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Streamlined rent collection process for increased efficiency and reduced late payments.
- Improved property value through regular inspections, identifying necessary repairs and upgrades.
- Coordinated with leasing agents to maintain high occupancy rates and attract quality tenants.
- Enhanced resident satisfaction by promptly addressing and resolving maintenance issues and complaints.
- Coordinated with legal counsel to ensure compliance with housing laws and regulations, protecting property from potential liabilities.
- Oversaw property renovations and upgrades, enhancing value and appeal of premises.
- Developed emergency response plans for the 3 properties (Vibe, Link and Heartwood), maintaining preparedness for potential incidents or crises affecting residents or property infrastructure.
- Used Yardi to maintain resident database of personal information, repairs and lease agreements.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Secondary Visual Arts Teacher
Golden Valley School
09.2020 - 06.2021
- Created interactive classroom atmosphere to maintain student interest and facilitate learning.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Worked with other teachers for comprehensive approach to education.
- Established clear objectives for all lessons, units and projects.
- Adapted teaching methods and materials to meet students' varying needs.
- Acted as positive role model for students
- Graded student work and kept careful records of grades.
- Assessed and improved lesson plans through implementation and experimentation.
- Developed positive rapport with students of various and diverse backgrounds.
- Set classrooms up on Teams for online learning
Attendant to the Handicap
Golden Valley School
04.2019 - 06.2020
- Worked closely with children with special needs to maintain optimum levels of communication to effectively complete projects.
- Used coordination and planning skills to achieve results according to schedule.
- Assisted in crisis situations
Office Clerk
Certin Service Informatique
07.2016 - 08.2019
- Provided quality clerical support through data entry, document management, email correspondence and Accounts receivable.
- Checked documentation for accuracy and validity on updated systems.
- Restocked supplies and placed purchase orders to maintain adequate stock levels and inventory.
Property Manager
Evergreen Community - Proprietary Industries
02.1998 - 09.2008
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Distributed and followed up on tenant renewal notices.
- Accounts Receivable/Payable, Payroll, Data entry and completed monthly reports for head office while implementing yearly budgets.
- Worked with company lawyers on delinquent accounts.
- Worked closely with Evergreen Community Association and Youth Association.
Education
High School Diploma -
Clarence Fulton Secondary School
Vernon, BC06.1988
Nonviolent Crisis Intervention
CPI
Val-d'Or, QC08.2019
Skills
- Flexible & Adaptable
- Computer proficiency
- Team building
- Excellent work ethic
- Good telephone etiquette
- Customer service
- Compassion
- Multitasking abilities
- Self-motivated professional
- Good listening skills
- MS Office
Certification
- Intercultural Management: Become a pro Training - December 10, 2022
- Mastering the are of delegation - January 8, 2023
- Learn how to practice active listening - September 19. 2023
- Manufactured Housing Manager MHM - Manufactured Housing Institute ( License 443 ) - March 2026
- Manufactured Housing Consultant CMHI - December 2024
Timeline
Lead Resident Manager
Killam Apartment REIT
12.2021 - Current
Secondary Visual Arts Teacher
Golden Valley School
09.2020 - 06.2021
Attendant to the Handicap
Golden Valley School
04.2019 - 06.2020
Office Clerk
Certin Service Informatique
07.2016 - 08.2019
Property Manager
Evergreen Community - Proprietary Industries
02.1998 - 09.2008
High School Diploma -
Clarence Fulton Secondary School
Nonviolent Crisis Intervention
CPI
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