Catherine Wangari Wachira
Montreal,QC
Summary
I am an experienced, dedicated and highly motivated professional with over 6 years of expertise in customer and community service. I am enthusiastic about using my comprehensive knowledge, skills and experience to contribute towards the achievement of organizational or company objectives. I excel both as an individual contributor and team player, demonstrating a strong work ethic that enables me to swiftly adapt to diverse processes and tasks. My commitment to results guide my approach. I am passionate about fostering growth, efficiency and adding value to meet the specific needs of the organization or company.
Overview
11
11
years of professional experience
Work History
LIVE-IN CAREGIVER( ASSISTANT)
L'Arche Montreal
11.2023 - Current
- Assist six core members (adults with intellectual disabilities) in carrying out their daily routines such as; bathing, toilet use and any other help they might need.
- This involves preparing meals and eating together, inviting and visiting friends with core members and taking part in the neighborhood's activities
- Assist in administering daily medications accordingly and on time.
FIELD RESEARCH COORDINATOR
SILMAR CONSULTANTS
09.2022 - 10.2023
- Research Planning, Community sensitization and mobilization, Data collection and management
- Recruited and trained 14 enumerators to carry out household surveys, supervised 3 enumerators during the administration of 70 household surveys and facilitated 6 Focus Group Discussions (FGDs) with various groups
- Conducted 12 Key Informant Interviews (KIIs)
- Participated in Implementing the Nairobi Water Resettlement Action Plan
- Developed the community engagement strategy
- Conducted 13 courtesy visits to Deputy County Commissioners, Assistant County Commissioners and Chiefs
CUSTOMER RELATIONS EXECUTIVE
TUGENDE LIMITED
06.2021 - 08.2022
- Building and maintaining customer relations, Customer support and issues resolution, Product knowledge and upselling
- Disseminating information on available assets for lease
- Registered new clients daily
- Resolved customers complaints, identified areas of improvement in customer service and documented success stories monthly
FIELD ENUMERATOR
Environmental, Testing and Consulting (ETC)
04.2021 - 05.2021
- Data Collection and management
- Report writing
- Interviewed 70 households
- Identified and resolved challenges that arose while carrying out the study
- Reviewed data for completeness and accuracy
DIRECT SALES REPRESENTATIVE
KENYA COMMERCIAL BANK (KCB)
11.2020 - 01.2021
- Sales generation
- Up-sold the new Vooma wallet service
- Recruited and registered new business owners
- Performed regular follow up to ensure customer retention
CUSTOMER RELATIONS EXECUTIVE
PEVANS(Sportpesa)
11.2016 - 10.2019
- Building and maintaining customer relations
- Up-selling and cross selling company's products and services
- Customer support and issues resolution
- Handled an average call volume of 100 per day
- Maintained records of customer interactions using the CRM tool
- Delivered exceptional customer service
LEAD FIELD RESEARCHER
The Nature Conservancy (TNC)
03.2015 - 10.2016
- Research Planning
- Data collection and management
- Reporting
- Led a team of researchers in a mapping exercise, Conducted a baseline survey, Documented research findings
FIELD RESEARCHER
ERMIS Africa
01.2014 - 02.2015
- Research Planning, Data collection and management, Reporting, Administrative tasks
- Organized a review meeting, Ensured timely and accurate processing of travel and hotel reimbursements, Facilitated focus group discussions
Education
BACHELOR OF SOCIOLOGY & PSYCHOLOGY - SOCIAL SCIENCES
The university of Nairobi
12.2013
Skills
- Excellent communication skills
- Effective analytical skills
- Strong interpersonal skills
- Teamwork and ability to collaborate
- Customer Service and Satisfaction
- Active Listening
- Highly Reliable and Dependable
- Effective time management
- Patience
- Empathy
Languages
English
Native or Bilingual
French
Limited Working
References
- Jacques Lang, L'Arche Montréal-House Leader/Supervisor,
+1(514) 812-5264,
langcasper@gmail.com
- Evangeline Ngunjiri, Silmar Consultants-CEO,
+254 722 249150,
enkagwiria@gmail.com
- Terry Mbatia, Sportpesa-Team Lead,
+254 724285895,
terrymbatia@sportpesa.com
Timeline
LIVE-IN CAREGIVER( ASSISTANT)
L'Arche Montreal
11.2023 - Current
FIELD RESEARCH COORDINATOR
SILMAR CONSULTANTS
09.2022 - 10.2023
CUSTOMER RELATIONS EXECUTIVE
TUGENDE LIMITED
06.2021 - 08.2022
FIELD ENUMERATOR
Environmental, Testing and Consulting (ETC)
04.2021 - 05.2021
DIRECT SALES REPRESENTATIVE
KENYA COMMERCIAL BANK (KCB)
11.2020 - 01.2021
CUSTOMER RELATIONS EXECUTIVE
PEVANS(Sportpesa)
11.2016 - 10.2019
LEAD FIELD RESEARCHER
The Nature Conservancy (TNC)
03.2015 - 10.2016
FIELD RESEARCHER
ERMIS Africa
01.2014 - 02.2015
BACHELOR OF SOCIOLOGY & PSYCHOLOGY - SOCIAL SCIENCES
The university of Nairobi
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