Catherine Smith
New Waterford
Summary
Business professional prepared to drive office efficiency and productivity. Extensive experience in overseeing daily operations and improving office workflows. Known for strong team collaboration and adaptability to changing needs. Proficient in managing office systems and facilitating communication.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Manager
W. McNeil Contracting Ltd.
River Ryan, NS
05.2021 - 03.2026
- Managed daily operations, ensuring compliance with company policies and procedures.
- Developed and implemented efficient office workflows to enhance productivity and service delivery.
- Facilitated training sessions for new employees on operational protocols and software systems.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for employees.
Office Administrator
Breton Green Solutions
River Ryan, NS
05.2021 - 10.2023
- Coordinated office operations to enhance workflow and efficiency.
- Implemented organizational systems improving document retrieval processes.
- Managed scheduling, ensuring optimal resource allocation for team projects.
- Developed and maintained filing systems, increasing data accessibility.
- Provided training to new staff on office procedures and software tools.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Pharmacy Education Representative
Convergys
Glace Bay, NS
09.2016 - 10.2017
- Humana Contract
- Delivered exceptional customer service support through phone and email correspondence.
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Managed high-volume calls, consistently delivering exceptional service to customers.
Network Operations & Customer Sales
Speigel
New Waterford, NS
01.2005 - 01.2008
- Newport News & Catalog Teleservice Contract
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Third Party Verifier
EDS Corporation
Sydney, NS
01.2000 - 01.2005
- AT&T Contract
- Verified document accuracy and completeness according to established guidelines.
- Conducted thorough reviews of data entries to ensure compliance with quality standards.
- Collaborated with team members to streamline verification processes and enhance efficiency.
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
Education
Business Administration Diploma - Accounting
NSCC
Sydney, NS06-2021
Accounting & Computers Diploma - Accounting & Computers
Compu College School of Business
Sydney, NS01.1994
Grade 12 Academic Diploma - Academic
Breton Education Centre
New Waterford, NS01.1987
Skills
- Attention to detail
- Multitasking and organization
- Excellent communication
- MS office suite
- Interpersonal skills
- Teamwork and collaboration
- Payroll management
- Document management
- Scheduling and calendar management
- Policy and procedure modification
- Business recordkeeping
- Spreadsheet and database creation
- Data entry
Languages
English
Certification
- First Aid & CPR
- WHMIS
- Incident Investigation
- Entrepreneurial Training
- Canadian Centre for Occupational Health & Safety- Contractor Health and Safety (CCOHS)
- Canadian Centre for Occupational Health & Safety- Exam- Orientation on Health and Safety for New Workers
- Canadian Centre for Occupational Health & Safety- Incident Investigations
- Canadian Centre for Occupational Health & Safety- Orientation on Health and Safety for New Workers
- Canadian Centre for Occupational Health & Safety- Workplace Inspections
- Canadian Centre for Occupational Health & Safety- Exam Health and Safety Committees
- Construction Entry Level Training
- COR Elevation
- Principles of Loss Control
- Hazard Identification & Control
- Respect and Inclusion in the Workplace
- Strategic Thinking
- Accounting Foundations: Bookkeeping
- Excel for Accountants
- SAP ERP Essential Training
- COR Auditor Training
Timeline
Office Manager
W. McNeil Contracting Ltd.
05.2021 - 03.2026
Office Administrator
Breton Green Solutions
05.2021 - 10.2023
Pharmacy Education Representative
Convergys
09.2016 - 10.2017
Network Operations & Customer Sales
Speigel
01.2005 - 01.2008
Third Party Verifier
EDS Corporation
01.2000 - 01.2005
Business Administration Diploma - Accounting
NSCC
Accounting & Computers Diploma - Accounting & Computers
Compu College School of Business
Grade 12 Academic Diploma - Academic
Breton Education Centre
Corporate Training
- “The Coaching Edge”
- “Excellence in Service: Providing Superior Customer Service”
- “Excellence in Service: Establishing Service Standards”
- “Excellence in Service: Creating Customer Loyalty”
- “Stress Management”
- “Managing Change”
- “Working with upset customers”
- “Communicating with your customer”
- “Teamwork”
- “Resolving Conflict”
- “Building a customer service team”
- “Managing difficult people”