Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Catherine Skilton

Sexsmith,AB

Summary

Reliable and upbeat professional with 30+ years experience seeking a position in a progressive and innovative company, I am successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Spencer's Gifts
11.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Promoted special offers and events by engaging with customers on the sales floor

Post Office Clerk

Shoppers Drug Mart
03.2023 - 07.2023
  • Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
  • Boosted team morale through effective communication and collaborative problem-solving efforts.
  • Reduced wait times for customers by consistently maintaining a well-organized work area.
  • Delivered exceptional customer service, resolving issues promptly and courteously.


Customer Service Representative

Spiritleaf
09.2021 - 07.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.

Retail Representative

Purolator
11.2018 - 12.2021
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with customers, fostering loyalty and repeat business.
  • Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
  • Boosted team morale through effective communication and collaborative problem-solving efforts.
  • Provided service and sales to walk-in customers.

Supervisor

A&W
08.2013 - 09.2017


  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
  • Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.

Skills

  • Supervisory and leadership experience
  • Loss Prevention
  • Stocking and Receiving
  • Customer Assistance
  • Product Knowledge
  • Conflict Resolution
  • Relationship Building
  • Cash Handling Expertise
  • Customer Service Excellence
  • Computer Literacy
  • Experience working in a Hospital

Certification

Proserve

Passed final exam with 100%


Sell Safe

QCW, completed online training for Sell Safe certificate with a final grade of 94%


TDG

Certification in transportation of dangerous goods


First Aid level A, CPR, AED


WHIMIS


Food safe certification

Timeline

Retail Sales Associate

Spencer's Gifts
11.2023 - Current

Post Office Clerk

Shoppers Drug Mart
03.2023 - 07.2023

Customer Service Representative

Spiritleaf
09.2021 - 07.2023

Retail Representative

Purolator
11.2018 - 12.2021

Supervisor

A&W
08.2013 - 09.2017

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Catherine Skilton