Catherine Shumba

• Welcome patients upon their arrival at the dentist's office
• Arrange appointments for patients
• Manage patient accounts and maintain records
• Prepare and issue patient invoices
• Submit patient claims to insurance providers
• Aid patients in completing necessary intake and medical documentation

.Managed high call volumes while providing exceptional customer support and maintaining balance.

.Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

.Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Maintained up-to-date knowledge of product and service changes.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

• Helping people get around
• Performing hygiene tasks
• Administering medications and adhering to a strict dosing schedule
• Helping people use the restroom
• Feeding
• Checking vital signs, such as temperature or blood pressure
• Socializing
• Planning and supervising activities