Catherine Ryan
Morro Bay
Summary
Dynamic leader with a proven track record at Crestwood Behavioral Health, excelling in staff development and compliance. Skilled in creating efficient training systems and fostering positive workplace culture. Recognized for exceptional mentoring and problem-solving abilities, ensuring a 95% compliance rate in documentation while enhancing employee competencies and client care standards.
Overview
14
14
years of professional experience
Work History
Director of Staff Development
Crestwood Behavioral Health
San Luis Obispo
06.2024 - 04.2025
- Led onboarding and continuous training for employees on company values and service excellence.
- Documented all training activities in EHR and Cornerstone to ensure regulatory compliance.
- Supported individual training requests to enhance employee competencies.
- Acknowledged employee contributions and birthdays to cultivate a positive workplace culture.
- Created a specialized training room tailored for Nursing, Service Coordinator, and Recovery Coach roles.
- Streamlined information dissemination through regular follow-ups to ensure comprehension.
Heathe Information Coordinator
Crestwood Behavior Health
San Luis Obispo
05.2023 - 06.2024
- Daily audits of every aspect of the EH, such as shift notes, assessments, medical requirements, psychiatric assessments, and doctor signatures on medications, including the proper documentation for psychotropic medications. Maintained up to 4 EHRs.
- Kept a 95% compliance rate on all documentation.
- Single handling created the system of this position to ensure the absolute highest efficiencies and standards.
- Created and sent medical records/ packets per the request of LPS, guest, and county for the purpose of personal, medical and legal use. Ensured HIPAA standards by identifying and confirming records are sent securely.
- Worked closing with administrative and all departments including outside agencies.
- Provided 1:1trainig on the use of 3 of thre 4 EHR's
Program Director
Lighthouse Living Servies
San Luis Obispo
03.2022 - 07.2023
- Interviewed, hired, trained, supported, promoted, mentored, acknowledged the accomplishments of a team of 16 employees. Created an inviting, comfortable environment that fostered hard work, collaboration, and creativity.
- Lead monthly in-service training, and provide 1:1 training with each staff member to ensure consistency in client services. I also worked in direct care to lead my team by example.
- I wrote ISPs according to the client's specific request to ensure all services were person-centered and ensured independence by working with clients and not doing things for them. Taught respect and dignity to clients and employees. Ensured our clients had opportunities to enrich there lives by being involved in community clubs, bowling, their families lives, swimming, support in running their own homes.
- Completed payroll and client billing. Kept impeccable budget and budget records, as well as the filing system and client records. Accurate petty cash reconciliation ang tight budget control.
- Worked closing with agencies such as Willshire and Hospice for recourses as well as TCRC as they funding the ILS and SLS services.
QM: Compliance AndTraining Specialist
ANK Behavioral Health
Remote/ Travel Throughout California
03.2017 - 05.2022
- Audit employee files, entire facility medications on 7 MAR, documentation, all safety trainings, food dates and storage, EHR, and every aspect of a facility.
- Tracked all facilities licenses, fire inspections, regulatory agencies inspections, trainings, QM audits.
- "Master User" of EHR Credible. Assisted users with various issues using a ticket system, as well as trained new users.
- Assisted in opening new facilities. Purchased all supplies for an entire home including items for the medication administration room, offices and emergency equipment. Creating all the binders for charting, master copies, van logs, and so much more.
- Trained new employees with Pro-Act, P & P, job duties for staff and the Administrator, medication administration, Title 17 & 22, emergency preparedness, food prep/temperatures/storage, CARF and HCBS, EHR "Credible," systems/work flow, transportation, addition of a client, and so much more.
- Created guidelines for proper uploading of documents as well as check off sheets ensuring consistency in covering all regulatory agencies for opening new facilities, which were used company wide, trained on how to document and complete UIR with great accuracy and detail.
- Completed investigation as well as POC (plan of corrections) after each of my inspections, then completed flow up visits to ensure the POC has been completed.
Program Administrator
Anka Behavioral Health
Nipomo
09.2014 - 03.2017
- Budgets, reconciliation of petty cash, and client trust accounts, IPP reports, mediation review, ensures state and CARF compliance.
- Train staff on their job duties, behavioral support, cooking, food safety, created menus per nutritional standards and clients culture/nutritional needs/ client request/variety and storage, R&D Transportation standards, medication administration, MAR, proper documentation, SIR's, doctor visits with detailed emphases on note taking and complete follow through from doctor visit to communication of this information to myself and co-workers. Stressed to my staff the importance ofclents living home life and not that of an institution.
- Created a beautiful home and workplace for those we served and the staff I led. Monthly in-service that mad a fun learning environment.
- Exceptional documentation, transcribe the psychiatrist dictations and medications orders
DSP 2
Anka Behavioral Health
Nipomo
08.2011 - 09.2014
- Excellence in client care ensuring independence, person center practices, customers service, charting/documentation, medication administration, sanitation, audits, MAR, completed all required training, personal attendance
- Promoted to Program Administrator.
- Worked close with Administrator, co-workers- client families.
- Fundraising and ensuring our clients had a exceptional lifestyle. Taught new skills to clients such a coping, domestic, communication skills.
Education
High School Diploma -
Pioneer High
Redding, CA06-1990
Skills
- Fund Raising
- Pro-Act Trainer
- Excellence in leading and training
- Exceptional work relationships and boundaries
- Knowledge in food service/menus/portions
- Caregiving ADL'd / transfers/dignity
- CPR Certified
- Adaptability/Flexibility/Time management/Creating systems for efficiency
- Quality Assurances
- Devoted/Problem Solver/Skilled Mentor/Leadership
Timeline
Director of Staff Development
Crestwood Behavioral Health
06.2024 - 04.2025
Heathe Information Coordinator
Crestwood Behavior Health
05.2023 - 06.2024
Program Director
Lighthouse Living Servies
03.2022 - 07.2023
QM: Compliance AndTraining Specialist
ANK Behavioral Health
03.2017 - 05.2022
Program Administrator
Anka Behavioral Health
09.2014 - 03.2017
DSP 2
Anka Behavioral Health
08.2011 - 09.2014
High School Diploma -
Pioneer High
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