Catherine Rodgers
Cornwallis
Summary
Housekeeping management professional with extensive experience in maintaining high standards of cleanliness and operational efficiency. Known for fostering collaborative team environments and achieving consistent results. Reliable and adaptable, with expertise in staff training, inventory management, and quality assurance.
Overview
10
10
years of professional experience
Work History
Executive Housekeeping Manager
Pan Pacific Hotel
07.2024 - 12.2024
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
Executive Housekeeping Manager
Digby Pines Golf Resort and Spa
05.2023 - 07.2024
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
Merchandising Supervisor
SAS Marketing
09.2021 - 05.2023
- Introduced innovative merchandising solutions that contributed to increased sales revenue while maintaining optimal inventory turns.
Housekeeping Supervisor
Delta by Marriott
02.2018 - 03.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Manager
4 Points By Sheraton
11.2014 - 08.2017
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 20 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documents
Education
Home Health Care
Nova Scotia Community College
Dartmouth, NS06-2000
Business Administration
CompuCollege Scool of Business
Halifax, NS06-1996
Skills
- Customer service focus
- Health and safety compliance
- Scheduling proficiency
- Energy conservation
- Employee engagement
- Strong leadership
- Recruiting and interviewing
- Time management expert
Languages
English
Full Professional
Timeline
Executive Housekeeping Manager
Pan Pacific Hotel
07.2024 - 12.2024
Executive Housekeeping Manager
Digby Pines Golf Resort and Spa
05.2023 - 07.2024
Merchandising Supervisor
SAS Marketing
09.2021 - 05.2023
Housekeeping Supervisor
Delta by Marriott
02.2018 - 03.2020
Housekeeping Manager
4 Points By Sheraton
11.2014 - 08.2017
Home Health Care
Nova Scotia Community College
Business Administration
CompuCollege Scool of Business
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