Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
Generic

Catherine Robertson Bailey

Toronto,Canada

Summary

Dedicated leader and problem-solver with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Sales Coordinator

Budds Group Of Companies
10.2023 - Current
  • Sales Coordinator at the dealership Budds Chevrolet, Cadillac, Buick, GMC.
  • Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
  • Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Evaluated industry trends and competitor strategies to identify new opportunities for growth and expansion within the market.

Floor Lead

Civello Salon & Spa
03.2023 - 10.2023
  • As the Floor Lead, It was my role to serve as an ambassador for Civello in all interactions with staff and guests
  • Monitor and manage multiple inboxes and ensure follow-up on client issues and questions
  • Review and optimize appointment scheduling and handle all incoming calls
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Coordinated special events and promotions within the store, attracting new customers and boosting overall sales figures.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.

Sales Supervisor

James Perse
05.2021 - 08.2022
  • As the Sales Supervisor at James Perse, it was my responsibility to motivate & encourages our team of retail advisors. Supervised staff successfully, utilizing effective communication and dynamic.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded fiscal year 2022 sales goals by 20% and accomplished business objectives by inspiring staff and promoting target products to new and VIP clients.
  • Strengthened merchandising and promotional strategies to drive
    customer engagement and boost sales.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assisted in re-merchandising the store, and followed set guidelines for visual purposes.
  • Assisted in the development and execution of marketing campaigns for new collection launches through in-person and email marketing.

Administrative Assistant

Claridge Homes
09.2019 - 12.2020
  • As the Administrative Assistant at Claridge Homes, I was responsible for the administrative responsibilities with the goal of assisting the designers and being the point-of-contact at the Design Centre.
  • Used creative-problem solving and time-management skills to prioritize multiple tasks. This was achieved by being highly organized and a very high level of attention-to-detail. Examples include: Responding to over 100 emails a day, compiling and distributing 5-10 highly extensive design document folders, handling all incoming and outgoing calls, and scheduling appointments.
  • Scheduled office meetings and client appointments for staff teams: prepared agendas and distributed meeting notes.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Performed research to collect and record industry data.
  • Handled all purchases made through the design centre.

Team Lead

Aveda
09.2019 - 06.2020
  • As the team lead at Aveda, I was responsible for motivating & leading a team of 3-4 employees, and mentoring them on sales skills & product knowledge.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Concierge Advisor

Civello Salon & Spa
06.2016 - 08.2019
  • As the Concierge Advisor, it was my responsibility to answer telephone calls and customer questions to provide information and schedule new appointments.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Used social media platforms to promote salon and services.

Woman's Fashion Buyer

Uptown GBC
09.2018 - 04.2019
  • Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
  • Developed and managed budgets for purchasing and projected purchasing needs.
  • Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
  • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Cultivated relationships with wholesalers and distributors to increase inventory availability.

Marketing Coordinator & Brand Development Intern

Slate & Pearl
03.2018 - 08.2018
  • As the Marketing Coordinator & Brand Developer Intern for a start-up fashion brand, I was responsible for creating their website from scratch through shopify, developing their brand & handling marketing campaigns.
  • Developed and executed marketing strategies across multiple platforms including digital and social media.
  • Created and managed content for company website, blog, and social media platforms.
  • Analyzed campaign performance and adjusted strategies to optimize results.
  • Managed budget and track expenses for marketing initiatives.
  • Participated in trade shows and industry events to promote brand awareness and generate leads.

Education

Graduate Certificate - Marketing Management - Digital Media

George Brown College
Toronto, ON

Honours Bachelor of Commerce - International Management

University of Ottawa
Ottawa, ON

Semester Abroad - International Business

EBS Universität Für Wirtschaft Und Recht
Oestrich Winkel, Germany

Ontario College Diploma - Fashion Management

George Brown College
Toronto, ON

Skills

  • Data Analysis
  • Interpersonal, Written & Oral Communication
  • Sales Expertise
  • Presentation & Negotiation
  • High Level of Attention to Detail
  • Leadership Management
  • Creative Problem-Solving
  • Excels in Fast-Paced Environment
  • Microsoft Office
  • Digital Marketing
  • Adobe Illustrator & Photoshop
  • Extensive Customer Service Experience

Extracurricular Activities

  • Volunteer for Not-for-Profit organizations surrounding ethical and sustainable fashion & international opportunities for students across the globe.
  • Artist whose main techniques include graphite portrait realism and oil-painting, it is a dream of mine to have my work in a gallery one day.
  • Trumpet player, I've been playing since I was 14 and love the camaraderie that comes with being part of a band.


Timeline

Sales Coordinator

Budds Group Of Companies
10.2023 - Current

Floor Lead

Civello Salon & Spa
03.2023 - 10.2023

Sales Supervisor

James Perse
05.2021 - 08.2022

Administrative Assistant

Claridge Homes
09.2019 - 12.2020

Team Lead

Aveda
09.2019 - 06.2020

Woman's Fashion Buyer

Uptown GBC
09.2018 - 04.2019

Marketing Coordinator & Brand Development Intern

Slate & Pearl
03.2018 - 08.2018

Concierge Advisor

Civello Salon & Spa
06.2016 - 08.2019

Graduate Certificate - Marketing Management - Digital Media

George Brown College

Honours Bachelor of Commerce - International Management

University of Ottawa

Semester Abroad - International Business

EBS Universität Für Wirtschaft Und Recht

Ontario College Diploma - Fashion Management

George Brown College

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