Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Catherine Renaud

Ottawa,ON

Summary

Dynamic HR professional with extensive experience at Canada Post Corporation, excelling in leadership and relationship building. Proven track record in enhancing operational efficiencies and achieving high customer satisfaction. Bilingual communicator skilled in analytical problem-solving and team development, driving continuous improvement initiatives to foster a positive work environment.

Overview

19
19
years of professional experience

Work History

DIRECTOR, HUMAN RESOURCES SHARED SERVICES (HRSS)

Canada
02.2024 - Current
  • Oversee process delivery teams within HRSS transaction and contact center, and ensure timely and accurate processing of transactions and call resolution.
  • Lead the pension administration center, provides services for pensioners, and reports results to advisory committees.
  • Develop a framework for continuous improvement and system enhancement initiatives.
  • Ensure effective communication, training, and change management strategies.
  • Execute Key Control Activities (KCAs) as required by Internal Control over Financial Reporting (ICFR).
  • Accountable for the resolution of escalated and presidential cases.
  • Assess and address major issues and risks impacting HRSS operations.
  • Develop contingency plans to maintain service during emergencies.
  • Participate in corporate projects to implement new services and changes in agreements.
  • Adapt to changes in collective agreements and legislation.
  • Create a positive work environment and culture.
  • Develop talent management and succession planning strategies.

Manager/Human Resources HRSS/Transaction Center/Movement Team

Canada Post Corporation
11.2017 - 02.2024
  • Managed general operations, staffing, performance management, and compliance with federal and provincial legislations.
  • Accountable for HRSS Transaction Center efficiencies, production, cost, quality, safety, and performance standards.
  • Implemented initiatives to improve processes and resources.
  • Managed relationships within HRSS and with key stakeholders.
  • Supported fiscal year business plans and monitored expenditures.
  • Oversaw the integration of new business procedures and systems.

Manager/Human Resources HRSS/Transaction Center/ Payroll

Canada Post Corporation
02.2021 - 09.2021
  • Managed general operations, staffing, performance management, and compliance.
  • Oversaw payroll activities and ensured accurate payroll processing.
  • Provided specialized payroll services and coordinated pay input within deadlines.

Officer/Staffing Policy and Programs

Canada Post Corporation
11.2016 - 11.2017
  • Developed and implemented national policies, programs, and procedures for recruitment and selection.
  • Provided support and counsel on staffing issues.
  • Managed the development of selection tools and training programs.

Officer/Level 2, AccessHR

Canada Post Corporation
12.2014 - 11.2016
  • Managed and prioritized the daily workload of analysts.
  • Responsible for the escalation process in AccessHR; communicate regularly with internal and external parties to address problems and issues; identify new and improved processes to advance productivity and operational efficiencies.

Officer/STDP, AccessHR

Canada Post Corporation
05.2013 - 12.2014
  • Managed analysts and prioritized daily workloads.
  • Liaised with Disability Management team and communicated policy changes.

Officer/Overpayments, AccessHR

Canada Post Corporation
03.2010 - 05.2013
  • Managed analysts and prioritized daily workloads.
  • Responsible for running and maintaining overpayment reports.

Agent, AccessHR

Canada Post Corporation
10.2007 - 10.2010
  • Acquired knowledge of HR payroll policies and provided guidance and support to customers.

Customer Service Representative

Canada Post Corporation
10.2006 - 10.2007
  • Answered incoming calls and responded to customer inquiries.

Education

Human Resources Management Studies Certification - with honors

Algonquin College

Payroll Designation - in process

Workplace Mental Health -

Queen’s University

Yellow belt certified -

Leading Edge certified -

Change Management certified -

Conflict Resolution certified -

Dealing with difficult people certified -

Access level 1, 2 and 3 -

Excel level 1, 2 and 3 -

Power Point 1 and 2 -

Skills

  • Bilingual communication
  • Time management
  • Team building
  • Leadership
  • Organizational Skills
  • Analytical skills
  • Judgement
  • Decision making
  • Problem Solving
  • Interpersonal skills
  • Relationship building
  • Oral Communication
  • Written communication
  • Computer skills
  • Microsoft Office proficiency
  • Self-motivation
  • Initiative
  • Good judgement
  • Discretion
  • Supervision
  • Management of unionized employees

References

References available upon request

Languages

Fully bilingual in both French and English

Timeline

DIRECTOR, HUMAN RESOURCES SHARED SERVICES (HRSS)

Canada
02.2024 - Current

Manager/Human Resources HRSS/Transaction Center/ Payroll

Canada Post Corporation
02.2021 - 09.2021

Manager/Human Resources HRSS/Transaction Center/Movement Team

Canada Post Corporation
11.2017 - 02.2024

Officer/Staffing Policy and Programs

Canada Post Corporation
11.2016 - 11.2017

Officer/Level 2, AccessHR

Canada Post Corporation
12.2014 - 11.2016

Officer/STDP, AccessHR

Canada Post Corporation
05.2013 - 12.2014

Officer/Overpayments, AccessHR

Canada Post Corporation
03.2010 - 05.2013

Agent, AccessHR

Canada Post Corporation
10.2007 - 10.2010

Customer Service Representative

Canada Post Corporation
10.2006 - 10.2007

Human Resources Management Studies Certification - with honors

Algonquin College

Payroll Designation - in process

Workplace Mental Health -

Queen’s University

Yellow belt certified -

Leading Edge certified -

Change Management certified -

Conflict Resolution certified -

Dealing with difficult people certified -

Access level 1, 2 and 3 -

Excel level 1, 2 and 3 -

Power Point 1 and 2 -

Similar Profiles

CREATE PROFILE
Catherine Renaud