Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Plesman

Markham

Summary

Confident, determined, and empathetic Human Resources Manager with 15 years of experience in both corporate and staffing industries. Skilled in training and development, technical recruiting, conflict resolution, diversity and inclusion, and employee relations. Strong background in graphic design and animation, enhancing the quality of training materials and presentations. Currently pursuing CHRP designation.

Overview

26
26
years of professional experience

Work History

Human Resources Manager

Future Buildings
01.2015 - Current
  • Oversaw all HR functions, including recruitment, training, benefits, and employee relations.
  • Developed and scaled the sales force, contributing to 200% company growth.
  • Led policy and procedure development in compliance with government standards.
  • Conducted training in products knowledge, health & safety, sales, sensitivity, and software systems.
  • Managed benefits enrollment and resolved related employee concerns.
  • Spearheaded conflict resolution, disciplinary actions, and performance evaluations.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Enhanced employee retention by developing and implementing comprehensive onboarding programs.
  • Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
  • Developed tailored training programs to enhance team skills and performance, addressing specific organizational needs.
  • Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

Corporate Recruiter & Training Manager

Future Buildings
01.2010 - 01.2015
  • Led full-cycle recruitment, onboarding, and employee orientation.
  • Designed and delivered training programs on product knowledge, sales, and DEI.
  • Supported performance reviews and issued formal employee communications.
  • Increased offer acceptance rate by conducting thorough pre-screening interviews and effectively selling company culture and benefits.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Conducted regular check-ins with new hires during their probationary period to address any concerns or challenges early on, promoting long-term employee retention rates.
  • Implemented diversity initiatives in recruitment practices, resulting in a more inclusive workforce that better reflects organizational values.
  • Enhanced candidate pool by implementing advanced sourcing techniques and utilizing various recruitment channels.

Recruiter/Corporate Trainer

iVedha (Independent Contractor)
03.2009 - 01.2010
  • Managed recruitment process and built a personal book of business.
  • Designed and facilitated training on databases and recruitment techniques.
  • Handled branding and marketing at corporate events.

Operations Coordinator/Corporate Trainer

INTEQNA
02.2006 - 02.2009
  • Trained employees on databases, policies, and procedures.
  • Managed training materials and led internal communications.
  • Acted as Head Office’s Health and Safety Representative.
  • Managed benefits for 25 contractors and led branch administration.

Recruitment Consultant

10.2004 - 02.2006
  • Recruited for IT-related roles and managed full recruitment cycle.
  • Met monthly production targets consistently.

Recruiter/Corporate Trainer

IT Placements (Contract)
10.2002 - 10.2004
  • Conducted full-cycle recruiting and employee training.
  • Created and maintained training documentation.

Training Department Team Leader

iPix.com / Homestore.com
01.1999 - 01.2001
  • Led training for US-based clients and internal staff.
  • Created technical manuals and support documentation.
  • Supported CRM and technical troubleshooting.
  • Managed a team of 7 training specialists.

Education

Diploma - Computer Graphics

Seneca College of Applied Arts And Technology
Seneca @ York University Campus- North York

Certification - Adult Education-Staff Training

Seneca College of Applied Arts And Technology
North York, None

Currently Pursuing My CHRP

HRPA

Skills

  • Full-Cycle Recruitment & Onboarding
  • Talent Acquisition & Recruitment Strategies
  • Employee Engagement, Retention & Development
  • Corporate Training, Mentoring & Instructional Program Development
  • Performance Management & Staff Supervision
  • Diversity, Equity & Inclusion (DEI) Initiatives
  • Employment Legislation & Legal Compliance (Ontario ESA, Employment Law)
  • Conflict Resolution & Employee Relations
  • Compensation, Benefits & Total Rewards Management
  • Strategic Workforce & Succession Planning
  • Policy Development, Implementation & Compliance
  • Employee Handbook & Action Plan Development
  • Records Management & Documentation
  • Background Checks & Exit Interviews
  • Job Advertisement & Career Advancement Strategies
  • Effective Internal Communications & Contract Negotiation
  • Proficient in Microsoft Office, CRM & ATS Systems

Timeline

Human Resources Manager

Future Buildings
01.2015 - Current

Corporate Recruiter & Training Manager

Future Buildings
01.2010 - 01.2015

Recruiter/Corporate Trainer

iVedha (Independent Contractor)
03.2009 - 01.2010

Operations Coordinator/Corporate Trainer

INTEQNA
02.2006 - 02.2009

Recruitment Consultant

10.2004 - 02.2006

Recruiter/Corporate Trainer

IT Placements (Contract)
10.2002 - 10.2004

Training Department Team Leader

iPix.com / Homestore.com
01.1999 - 01.2001

Diploma - Computer Graphics

Seneca College of Applied Arts And Technology

Certification - Adult Education-Staff Training

Seneca College of Applied Arts And Technology

Currently Pursuing My CHRP

HRPA

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Catherine Plesman