Catherine Grant
Cornwall,ON
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dispatcher/Service Advisor
Mobile Mechanical Solutions
08.2023 - 01.2024
- Answered phone calls and responded to customer emails.
- Closely monitored dispatch board to triage and prioritize calls.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Property Rental Agent
Shield Property Services
01.2019 - 07.2022
- Assisted in the onboarding process for new residents, including lease signing and orientation sessions.
- Conducted thorough background checks on prospective tenants, ensuring a safe living environment for all residents.
- Streamlined the rental application process for faster approvals and reduced administrative workload.
- Assisted property owners in navigating legal matters related to eviction procedures or disputes with tenants, reducing risks associated with non-compliant actions.
Front Line Support Worker
Calgary Alternative Support Services
03.2014 - 11.2019
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Proactively identified areas for improvement within the organization and contributed ideas towards enhancing overall operational efficiency.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Participated in professional development and training opportunities to enhance clinical skills.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
Personal Support Worker
Community Living Glengarry
09.2007 - 01.2014
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Transportation Coordinator
Weston Bakeries
05.2005 - 04.2006
- Led shipment scheduling and routing with carriers, enabling reliable customer updates.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Tracked shipments from dispatch through delivery to verify timely arrival.
Driver Manager
Direct Transport Services Inc.
01.2004 - 01.2005
- Coordinated with drivers to organize timely pickup and delivery.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
Emergency Dispatcher
Alexandria Answering Services
02.2001 - 03.2003
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Read system maps and caller information, and documented details in system.
Education
Diploma - Personal Support Worker
St-Lawrence College
Cornwall, ON2006
Emergency Dispatcher Certificate - Emergency Dispatching
College Montmorency
Laval, QC2001
High School Diploma -
Char-Lan District High School
Williamstown, On1993
Skills
- Service planning
- Service Requests
- Customer Service
- Data Entry
- Route Navigation
- 40 wpm Typing Speed
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
First Aid/CPR
Crisis Prevention Intervention
Abuse Awareness Certification
Challenging Behaviors
WHMIS
Mental Health First Aid
Timeline
Dispatcher/Service Advisor
Mobile Mechanical Solutions
08.2023 - 01.2024
Property Rental Agent
Shield Property Services
01.2019 - 07.2022
Front Line Support Worker
Calgary Alternative Support Services
03.2014 - 11.2019
Personal Support Worker
Community Living Glengarry
09.2007 - 01.2014
Transportation Coordinator
Weston Bakeries
05.2005 - 04.2006
Driver Manager
Direct Transport Services Inc.
01.2004 - 01.2005
Emergency Dispatcher
Alexandria Answering Services
02.2001 - 03.2003
Diploma - Personal Support Worker
St-Lawrence College
Emergency Dispatcher Certificate - Emergency Dispatching
College Montmorency
High School Diploma -
Char-Lan District High School
First Aid/CPR
Crisis Prevention Intervention
Abuse Awareness Certification
Challenging Behaviors
WHMIS
Mental Health First Aid
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