Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Catherine Phelan

Thorold

Summary

Dynamic Senior Sales Associate with over 40 years of customer service experience at 7 Eleven Canada Inc. Proven track record of exceeding sales objectives and mentoring teams. Skilled in cash handling and food preparation, fostering collaboration while driving performance improvements. Committed to maintaining high standards of safety and service excellence.

Overview

31
31
years of professional experience

Work History

Senior Sales Associate

7 Eleven Canada Inc
08.2010 - Current
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
  • Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
  • Supervised staff and made sure sales goals were met each day.
  • Excellent customer service.
  • Health and Safety Representative for 15 years.
  • Operated Cash Registers, Gasoline Bullock, Prepared hot food for sale, Baked Cookies and pastries, Prepared machines for coffee and cappuchino.

Deli Associate

Sobeys
09.1994 - 10.2004
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

Diploma - Floral Design

Mohawk College of Applied Arts And Technology
Hamilton, None
06-2004

Skills

    Cash - point of sale registers

    Baking

    Food Handlers Certificate

    Smart Serve for Retail Sales

    Floral Design

    Customer Service 40 years

Languages

English
Native or Bilingual

Timeline

Senior Sales Associate

7 Eleven Canada Inc
08.2010 - Current

Deli Associate

Sobeys
09.1994 - 10.2004

Diploma - Floral Design

Mohawk College of Applied Arts And Technology

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Catherine Phelan