Catherine Peterson
Newcastle,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Retail Sales Associate
Salvation Army Thrift Store
Bowmanville, Ontario
09.2021 - Current
- Assisted customers in locating and selecting merchandise.
- Organized and maintained store displays for optimal presentation.
- Processed transactions using point-of-sale systems accurately.
- Sorted, priced, and tagged donated items for sale.
- Provided excellent customer service to enhance shopping experience.
- Collaborated with team members to manage inventory effectively.
- Trained new staff on store policies and procedures.
- Resolved customer inquiries and concerns promptly and professionally.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Offered suggestions for additional items that may be of interest to customers.
- Tracked inventory levels throughout the day and restocked items as needed.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Promoted special offers and discounts to encourage additional purchases.
- Participated in team meetings and training sessions.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Answered store and merchandise questions and led customers to wanted items.
Owner/Operator
Curves
Newcastle, Ontario
04.2009 - 03.2020
- Managed daily operations of fitness center for women's health and wellness.
- Developed and implemented effective marketing strategies to attract new members.
- Trained and supervised staff to deliver high-quality customer service experience.
- Organized fitness programs and events to promote community engagement.
- Maintained equipment and ensured safety standards throughout the facility.
- Conducted member assessments to tailor fitness plans for individual needs.
- Oversaw financial management including budgeting and expense tracking.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Provided leadership support for team members through coaching and mentorship programs.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Regularly initiated and participated in local fundraisers within the community.
Area Manager
Curves
Clarington, Ontario
01.2004 - 03.2009
- Managed daily operations across multiple fitness centers.
- Trained and developed staff to enhance member experience.
- Oversaw inventory management and equipment maintenance processes.
- Conducted performance evaluations to ensure team effectiveness.
- Fostered positive relationships with members and local businesses.
- Supervised employees, ensuring optimal productivity.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
Education
Nutrition & Wellness Specialist
Canadian Fitness Professionals (CanFitPro)
Oshawa, ON05-2003
Personal Training Specialist
Canadian Fitness Professionals (CanFitPro)
Oshawa, ON05-2002
High School Diploma -
Banting Memorial High School
Alliston, ON06-1985
Skills
- Customer service
- Visual merchandising
- Point-of-sale systems
- Staff training
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Relationship building
- Friendly and outgoing
- Verbal and written communication
- Retail sales
- Teamwork
- Customer engagement
- Store opening and closing
- Reliability and punctuality
- Phone etiquette
- Shelf stocking
- Positive and professional
Certification
CPR/AED - 2024
Timeline
Retail Sales Associate
Salvation Army Thrift Store
09.2021 - Current
Owner/Operator
Curves
04.2009 - 03.2020
Area Manager
Curves
01.2004 - 03.2009
Nutrition & Wellness Specialist
Canadian Fitness Professionals (CanFitPro)
Personal Training Specialist
Canadian Fitness Professionals (CanFitPro)
High School Diploma -
Banting Memorial High School