Catherine Perez
Summary
Proven track record of enhancing customer satisfaction and streamlining appointment processes at Up North Dental, showcasing strong multitasking capabilities and expertise in insurance billing. Demonstrated empathy in customer interactions, leading to increased loyalty. Skilled in both administrative support and maintaining a commitment to excellence in all patient and customer engagements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Up North Dental
01.2021 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Customer Service Representative
Canadian Tire
01.2020 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Biology
University of Perpetual Help - Rizal
Philippines04.2000
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Maintaining cleanliness
- Insurance Billing
- Payment Processing
- Administrative Support
Languages
English
Professional Working
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Dental Receptionist
Up North Dental
01.2021 - Current
Customer Service Representative
Canadian Tire
01.2020 - 01.2021
Bachelor of Science - Biology
University of Perpetual Help - Rizal
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