Catherine Pereira
Indio
Summary
Experienced in housekeeping with a background as Housekeeping Runner. Displayed strong skills in maintaining cleanliness and organization, ensuring guest satisfaction, and managing laundry services. Demonstrated ability to work under pressure, adapt to changing situations, and meet high standards of efficiency. Contributed significantly to previous workplaces by improving operational efficiency and maintaining high levels of customer satisfaction.
Overview
1
1
year of professional experience
Work History
Housekeeping Runner
Westin desert Willow
Palm Desert
06.2024 - Current
- Maintained cleanliness of work area throughout shift.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Helped maintain an inventory of cleaning supplies and materials needed for daily operations.
- Interacted pleasantly with clients and guests when performing daily duties.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Adhered strictly to health and safety guidelines when handling hazardous materials.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Carried out duties assigned by managers in order to complete tasks on time.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Followed established policies and procedures while performing job duties.
- Communicated with customers about requests for additional supplies or cleaning services.
- Inspected guest rooms after they had been cleaned to make sure they met quality standards.
- Communicated effectively with other departments regarding any special requests from guests.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Delivered requested items to guests in a timely manner.
- Provided assistance to other housekeeping staff members during peak periods.
- Responded promptly to requests from guests and other departments within the hotel.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
Education
Some College (No Degree) - Business Administration
College of The Desert
Palm Desert, CASkills
- Stress tolerance
- Guest relations
- Proactive approach
- Safety awareness
- Efficient work habits
- Supply inventory management
- Hardworking
- Multitasking and organization
Timeline
Housekeeping Runner
Westin desert Willow
06.2024 - Current
Some College (No Degree) - Business Administration
College of The Desert