CATHERINE PARILLO
Cobden,ON
Summary
To secure a position that would allow me to hone and share my skills and efficient performance base in the vital applications of the company.
Overview
16
16
years of professional experience
Work History
Supervisor
TIM HORTONS STORE
Cobden, Ontario
02.2025 - Current
- Supervised daily operations to ensure smooth workflow and service quality.
- Managed inventory levels, restocking supplies to meet customer demand efficiently.
- Assisted in promotional activities, enhancing customer engagement and experience.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Trained and mentored new team members on store procedures and customer service.
Food Counter Attendant
TIM HORTONS STORE
Orangeville, Ontario
03.2024 - 02.2025
- Prepared food and beverages according to company standards.
- Operated cash register and processed customer payments efficiently.
- Maintained cleanliness and organization of counter and dining area.
- Assisted in inventory management and restocking supplies as needed.
- Followed food safety guidelines to maintain quality and hygiene standards.
- Handled special requests and customized orders for customers effectively.
- Performed opening and closing duties such as cleaning work surfaces, restocking supplies.
- Stocked shelves with food items, beverages, condiments, cutlery, utensils.
- Monitored stock levels throughout shift and reported any shortages or discrepancies immediately to supervisor and manager.
Restaurant Hostess
GREEN BAR CAFE
MANAMA, KINGDOM OF BAHRAIN
11.2022 - 02.2024
- Greeted and seated guests promptly upon arrival at Green Bar Cafe.
- Managed waitlists effectively during peak dining hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Captain Waiter
TEXAS ROADHOUSE
MANAMA, KINGDOM OF BAHRAIN
11.2019 - 10.2022
- Supervised dining room operations to ensure smooth service flow.
- Maintained cleanliness and organization of dining areas to uphold restaurant standards.
- Resolved customer complaints in an efficient manner while maintaining a positive attitude towards guests at all times.
- Managed cash registers and recorded financial transactions accurately at end-of-shift closing procedures.
- Monitored the quality of food preparation and presentation before serving to customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Captain Waiter
KEI JAPANESE RESTAURANT
MANAMA, KINGDOM OF BAHRAIN
10.2015 - 10.2019
- Maintained cleanliness and organization of dining areas to uphold restaurant standards.
- Trained and mentored new staff on restaurant procedures and customer service standards.
- Supervised wait staff to ensure efficiency and accuracy in order taking and delivery of food items.
- Checked the cleanliness of tables, chairs, floors, and restrooms throughout the shift.
- Created reports on sales performance data for review by senior management.
- Managed cash registers and recorded financial transactions accurately at end-of-shift closing procedures.
Captain Waiter
LE CHOCOLAT CAFE AND RESTAURANT
MANAMA, KINGDOM OF BAHRAIN
10.2013 - 10.2015
- Supervised dining room operations to ensure smooth service flow.
- Handled customer inquiries and resolved service issues promptly and professionally.
- Maintained cleanliness and organization of dining areas to uphold restaurant standards.
- Managed cash registers and recorded financial transactions accurately at end-of-shift closing procedures.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Sales Associate
RUTAN'S DEPARTMENT STORE
ERMITA, PHILIPPINES
04.2012 - 07.2012
- Assisted customers in selecting products and answering inquiries.
- Maintained product displays and organized merchandise on shelves.
- Managed inventory tasks and restocked items.
- Engaged customers with product knowledge to enhance their shopping experience.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Receptionist/Waitress
CINTIS PASTRY AND RESTAURANT
TAGUIG, PHILIPPINES
09.2011 - 01.2012
- Greeted and welcomed customers, enhancing their dining experience at Cintis Pastry and Restaurant.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Educated guests on menu items and daily specials effectively.
Sales Associate
SM RETAIL INC.
PASAY, PHILIPPINES
06.2010 - 03.2011
- Guided customers in product selection and addressed inquiries to improve satisfaction.
- Shared product knowledge with customers to elevate shopping experience.
- Executed inventory management and restocked items to ensure product availability.
Education
Bachelor of Science - Hotel And Restaurant Administration
UNIVERSITY OF NORTHERN PHILIPPINES
VIGAN CITY,PHILIPPINES03-2010
High School Diploma -
MANUEL L.ROXAS
PACO, MANILA PHILLIPINES03-2006
Skills
- Inventory management
- Food safety standards
- Quality control
- Service quality assurance
- Team leadership
- Decision-making
- Problem solving
- Time management
- Customer engagement
- Customer service
- Goal oriented
Languages
English
Professional
Timeline
Supervisor
TIM HORTONS STORE
02.2025 - Current
Food Counter Attendant
TIM HORTONS STORE
03.2024 - 02.2025
Restaurant Hostess
GREEN BAR CAFE
11.2022 - 02.2024
Captain Waiter
TEXAS ROADHOUSE
11.2019 - 10.2022
Captain Waiter
KEI JAPANESE RESTAURANT
10.2015 - 10.2019
Captain Waiter
LE CHOCOLAT CAFE AND RESTAURANT
10.2013 - 10.2015
Sales Associate
RUTAN'S DEPARTMENT STORE
04.2012 - 07.2012
Receptionist/Waitress
CINTIS PASTRY AND RESTAURANT
09.2011 - 01.2012
Sales Associate
SM RETAIL INC.
06.2010 - 03.2011
Bachelor of Science - Hotel And Restaurant Administration
UNIVERSITY OF NORTHERN PHILIPPINES
High School Diploma -
MANUEL L.ROXAS