Catherine Paradie
Peterborough,Canada
Summary
Experienced in effectively handling customer interactions and promptly resolving issues. Leveraging strong communication skills and empathy to build lasting customer relationships. Proven track record of maintaining high levels of customer satisfaction. Adept at fostering loyalty and ensuring a positive customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Canadian Tire
10.2024 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes/conflicts
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Respond to customer requests for products, services, and company information
Cashier
No Frills
10.2020 - 10.2024
- Built relationships with customers to encourage repeat business
- Provided a positive customer experience with friendly service, while responding promptly to customer needs
- Often open/close store
- Worked flexible schedules and took extra shifts to meet business needs
Camp Counselor
STEM Camp
06.2023 - 08.2023
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Supervised campers and insured their safety, skill achievement, and general well-being
- Facilitated and created lesson plans for daily activities
- Managed and worked with a large group of children of varying age, interest, skill, and developmental levels
Education
Media & Communications -
York University
Toronto, ON01.2023
High School Diploma -
Thomas A. Stewart Secondary School
Peterborough, ON06.2022
Skills
- Adaptability
- Problem Solving
- Organization
- Computer Skills
- Customer service
- Data entry
Certification
- Standard First Aid Certificate, 01/01/23
- Smart Serve Certificate, 01/01/24
Timeline
Customer Service Representative
Canadian Tire
10.2024 - Current
Camp Counselor
STEM Camp
06.2023 - 08.2023
Cashier
No Frills
10.2020 - 10.2024
High School Diploma -
Thomas A. Stewart Secondary School
Media & Communications -
York University
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