Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Danikha Salise

Richmond,BC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Energetic Department Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Department Manager

McDonald’s
01.2016 - Current
  • Started as a Crew in 2016 and worked my way up
  • Currently the People’s Department Manager – in charge of the training plan, crew promotions, crew and managers daily schedules.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Crew

Church’s Chicken
01.2017 - 01.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

Health Care Aide

Drake Medox College
Vancouver
11.2024

University of Immaculate Conception – College
Davao City, Philippines
01.2016

Ford Academy – High School
Davao City, Philippines
01.2013

Skills

  • Staff Management
  • Employee Scheduling
  • Customer Service
  • Goals and performance
  • Staff Hiring and Retention
  • Training and mentoring
  • Sales expertise
  • Training and Development
  • Problem-Solving
  • Staff Training

Certification

  • Food Safety - Level 1, VCH | BC CDC | BCRFA
  • Emergency First Aid – Industry, St. John’s Ambulance | BC & Yukon Council

References

  • Michelle Gremsperger, McDonald’s, Restaurant Manager (604) 346 - 0077
  • Catherine Panes, McDonald’s, Manager, (778) 558 - 5913
  • Al-Joseph Banaag, Church’s Chicken, Manager, (778) 888 - 7836

Timeline

Crew

Church’s Chicken
01.2017 - 01.2019

Department Manager

McDonald’s
01.2016 - Current

Health Care Aide

Drake Medox College

University of Immaculate Conception – College

Ford Academy – High School

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Danikha Salise