Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Catherine Opondo

Lethbridge,AB

Summary

Dynamic Outreach & Education Facilitator at Lethbridge Family Services, skilled in trauma-informed communication and community resource navigation. Successfully led a culturally aware suicide-prevention program, enhancing mental health literacy among newcomer youth. Recognized for building strong connections and fostering supportive environments, empowering families to seek help and reduce stigma.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Outreach & Education Facilitator

Lethbridge Family Services
Lethbridge, Canada
09.2022 - 09.2024
  • Led a culturally aware suicide-prevention program for newcomer youth/caregivers; delivered workshops that improved mental-health literacy and help-seeking.
  • Coordinated with community leaders, clinicians, and faith groups to connect families to services and reduce stigma.
  • Built practical skills in supportive communication, safety planning, and referral pathways within diverse communities.

Life Coach & Trauma-Healing Facilitator

Survivor to Thriver
Lethbridge, Canada
09.2020 - 09.2022
  • Provided trauma-informed coaching focused on self-regulation, boundaries, and daily routines; supported clients to rebuild confidence and independence.
  • Facilitated small-group sessions on self-care and goal-setting; coordinated referrals for specialized services when needed.

Residential Support Worker

YWCA
Lethbridge, Canada
02.2020 - 02.2021
  • Delivered front-line support in a residential setting: companionship, mealtime assistance, hygiene prompts, housekeeping support, and community reintegration.
  • Used CPI de-escalation to respond to crisis; maintained calm, respectful environments and documented observations for the team.
  • Organized therapeutic social activities to build connection and well-being.

Head Cashier

Lowe’s Home Improvement
Lethbridge, Canada
08.2019 - 02.2020
  • Supervised front-end operations and trained new cashiers; recognized for service quality and reliability.

Education

Post-Graduate Diploma - International Management

University of Liverpool
United Kingdom
01.2014

Skills

  • Person-centred support
  • Trauma-informed communication
  • Boundaries & confidentiality
  • ADL assistance
  • Mobility support
  • De-escalation
  • Infection-prevention habits
  • Observation & reporting
  • Basic documentation
  • Teamwork across disciplines
  • Cultural & spiritual sensitivity
  • Family liaison
  • Community resource navigation
  • Microsoft Office
  • Google Workspace
  • Canva

Affiliations

  • American Board of Neuro-Linguistic Programming
  • Global League of Creative Intelligence Certified Coaches

Certification

  • CPI Nonviolent Crisis Intervention, 01/01/23
  • Standard First Aid (CSA Intermediate) & CPR Level C/AED, 01/01/22
  • Immigrant & Refugee Mental Health, U of T, 01/01/23
  • Brain Story, AFWI, in progress
  • Mind-Body Medicine (Adv.), 01/01/22
  • NLP & Time-Line Therapy – Certified Practitioner, 01/01/21
  • Positive Intelligence, 01/01/21

Timeline

Outreach & Education Facilitator

Lethbridge Family Services
09.2022 - 09.2024

Life Coach & Trauma-Healing Facilitator

Survivor to Thriver
09.2020 - 09.2022

Residential Support Worker

YWCA
02.2020 - 02.2021

Head Cashier

Lowe’s Home Improvement
08.2019 - 02.2020

Post-Graduate Diploma - International Management

University of Liverpool

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Catherine Opondo