Catherine Oliva-Catalan
Inglewood,CA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Dining Room Attendant
SpaceX
Hawthorne, CA
04.2023 - Current
- Supported team members with efficient communication, fostering a positive working environment in high-pressure situations.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
- Monitored staff performance to identify areas for improvement, providing constructive feedback and coaching as needed.
- Demonstrated exceptional problem-solving skills to address client concerns in a timely manner, reinforcing a reputation for outstanding service.
- Developed and implemented comprehensive training to increase employee productivity and morale.
- Formatted documents using Microsoft products follow specific corporate style guides.
Restaurant Waitress
Cheesecake Factory
Santa Monica, CA
10.2016 - 04.2023
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cashier/Sales Associate
Forever 21
Culver City, CA
04.2015 - 12.2017
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained customer satisfaction with quick and professional handling of product returns.
Hostess
Chilis Bar & Grill
Inglewood, CA
03.2013 - 04.2015
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Education
UC Merced - Psychology
University of California, Merced
Merced, CABachelor of Arts - Psychology
California State University - Northridge
Northridge, CA05.2022
Associate of Arts - Liberal Arts And Sciences
Santa Monica College
Santa Monica, CA06.2019
Skills
- POS Processing
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-Solving
- Training and Development
- Spanish Interpreting
- Microsoft Office Applications
Languages
Spanish
English
Timeline
Dining Room Attendant
SpaceX
04.2023 - Current
Restaurant Waitress
Cheesecake Factory
10.2016 - 04.2023
Cashier/Sales Associate
Forever 21
04.2015 - 12.2017
Hostess
Chilis Bar & Grill
03.2013 - 04.2015
Associate of Arts - Liberal Arts And Sciences
Santa Monica College
UC Merced - Psychology
University of California, Merced
Bachelor of Arts - Psychology
California State University - Northridge