Catherine Oliva-Catalan
Inglewood,CA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Dining Room Attendant
SpaceX
04.2023 - Current
- Supported team members with efficient communication, fostering a positive working environment in high-pressure situations.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
- Monitored staff performance to identify areas for improvement, providing constructive feedback and coaching as needed.
- Demonstrated exceptional problem-solving skills to address client concerns in a timely manner, reinforcing a reputation for outstanding service.
- Developed and implemented comprehensive training to increase employee productivity and morale.
- Formatted documents using Microsoft products follow specific corporate style guides.
Restaurant Waitress
Cheesecake Factory
10.2016 - 04.2023
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cashier/Sales Associate
Forever 21
04.2015 - 12.2017
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained customer satisfaction with quick and professional handling of product returns.
Hostess
Chilis Bar & Grill
03.2013 - 04.2015
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Education
UC Merced - Psychology
University of California, Merced
Merced, CABachelor of Arts - Psychology
California State University - Northridge
Northridge, CA05.2022
Associate of Arts - Liberal Arts And Sciences
Santa Monica College
Santa Monica, CA06.2019
Skills
- POS Processing
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-Solving
- Training and Development
- Spanish Interpreting
- Microsoft Office Applications
Languages
Spanish
English
Timeline
Dining Room Attendant
SpaceX
04.2023 - Current
Restaurant Waitress
Cheesecake Factory
10.2016 - 04.2023
Cashier/Sales Associate
Forever 21
04.2015 - 12.2017
Hostess
Chilis Bar & Grill
03.2013 - 04.2015
Associate of Arts - Liberal Arts And Sciences
Santa Monica College
UC Merced - Psychology
University of California, Merced
Bachelor of Arts - Psychology
California State University - Northridge
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