Catherine Newell
General Manager Operations
Vancouver,BC
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
20
20
years of professional experience
Work History
General Manager
The Cove Neighborhood Pub
Vancouver, BC
09.2011 - 03.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented campaigns and promotions to help with developing goods and services.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Accounts Receivable Clerk
Royal Vancouver Yacht Club
Vancouver, BC
03.2004 - 07.2009
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Processed monthly payments and researched payment discrepancies.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Performed ad hoc projects as required by management team.
- Generated, mailed and monitored invoices.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Gathered support data to drive invoice accuracy and work through billing discrepancies.
- Responsible for entering customer payments into the accounting software system.
Education
Legal Secretary -
Pitman School of Business
Vancouver, BC05-2002
High School Diploma -
Lord Byng Secondary
Vancouver, BC06-1981
Skills
- Business Administration
- Customer Relationship Management
- Inventory Control
- Marketing
- Customer Relations
- Employee Scheduling
- Safety Protocol
- Team Training and Development
- Problem Resolution
- Facility Management
- Community Outreach
- Efficient multi-tasker
Timeline
General Manager
The Cove Neighborhood Pub
09.2011 - 03.2024
Accounts Receivable Clerk
Royal Vancouver Yacht Club
03.2004 - 07.2009
Legal Secretary -
Pitman School of Business
High School Diploma -
Lord Byng Secondary
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