Catherine Nartey
Toronto,ON
Summary
Dynamic Branch Manager with a proven track record at McDonald's Restaurant, enhancing customer satisfaction and exceeding sales targets through effective branch operations management and strong team-building skills. Excelled in maintaining customer relationships and implementing strategic initiatives, resulting in significant branch performance improvements. Skilled in attention to detail and excellent time management, consistently achieving and surpassing corporate goals.
Overview
8
8
years of professional experience
Work History
Branch Manager
McDonald's Restaurant
09.2017 - 12.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Consulted customers to boost product sales and services.
Client Service Coordinator
Beatrice House Shelter
02.2015 - 06.2016
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Participated in cross-functional teams to develop strategies for enhancing overall customer experience.
Education
Diploma - Social Work
Medix Collage
Toronto, ON01-2025
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Strong team-builder
- Sales management
Languages
English
Full Professional
Timeline
Branch Manager
McDonald's Restaurant
09.2017 - 12.2022
Client Service Coordinator
Beatrice House Shelter
02.2015 - 06.2016
Diploma - Social Work
Medix Collage
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