Catherine Moore
181 Babcock Dr. Sydney
Summary
Accomplished Business Proprietor and Terminal Operation Supervisor with a proven track record in operations and financial management at Salon Safari & Academy. Excelled in team leadership, enhancing employee performance, and boosting customer satisfaction. Skilled in human resources and planning, adept at driving growth and efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Business Proprietor /Beauty Salon Owner/Lead Educator
Salon Safari & Academy
08.2011 - 06.2024
- Managed finances effectively by creating budgets, tracking expenses, and optimizing resource allocation.
- Collaborated with governing body to develop facility-specific annual operating capital budgets and strategic business plans.
- Negotiated contracts with vendors, securing advantageous terms for business''s growth and success.
- Implemented cost-saving measures without compromising on quality or customer service standards.
- Improved employee performance by providing regular training, clear communication, and constructive feedback.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Helped students explore concepts with engaging, learning-focused activities.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Participated in professional development opportunities to stay current with latest educational research and best practices, translating findings into actionable improvements for the classroom.
- Maintained posting of MSDS sheets in workplace.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed daily operations, ensuring smooth workflows and efficient staff scheduling for enhanced customer experiences.
- Maintained accurate financial records through diligent bookkeeping practices, enabling informed decision-making regarding business operations.
- Evaluated employee performance regularly through constructive feedback sessions, promoting continuous improvement of skills and knowledge among team members.
Terminal Operation Supervisor/Ticket Agent
BC Ferry Services
04.1995 - 06.2010
- Overseen daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Managed approximately 60 incoming calls, emails and faxes per day from clients
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
IDP101, IDP102, IDP103, Instructor Development Pr
NACC Via Distance Education
OntarioReal Estate & Sub-Mortgage Brokering
Via Distance Education With North Island College
Port Hardy, BCDiploma - Human Resources Management
UBC Via Distance Education
Vancouver, BC03.2006
Skills
- Operations Management
- Human Resources Management
- Small business operations
- Planning and execution
- Staff hiring
- Financial Management
- Teamwork and Collaboration
- Team Leadership
- Customer Service Management
- Employee Relations
Accomplishments
- Supervised team of 10 staff members.
- Documented and resolved employee conflicts.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Excel in customer service
- Highly Organized with superior attention to detail
- Extensive training with reservation systems/ example: Hotel / Salon Spa-ware and Ferry Services
- QUalified to use many different office programs and equipment
Languages
English
Full Professional
Affiliations
- Royal Canadian Legion BR 46, President 3 years
- Lions Club of Port Hard Member 2 years
- Canadian Cancer Society/ Planning Fund Raising Events
Certification
Completed Nursing Assistant Program
Completed Cosmetology Program
Other Courses: Fork lift ticket, Pleasure Craft Operator, Respect in the workplace, Prevention of Violence in the Work Place, Serving it right, Super Host, Occupational Health and Saftey, Traffic Control, Ticket Agent, Front Desk Operations
Timeline
Business Proprietor /Beauty Salon Owner/Lead Educator
Salon Safari & Academy
08.2011 - 06.2024
Terminal Operation Supervisor/Ticket Agent
BC Ferry Services
04.1995 - 06.2010
IDP101, IDP102, IDP103, Instructor Development Pr
NACC Via Distance Education
Real Estate & Sub-Mortgage Brokering
Via Distance Education With North Island College
Diploma - Human Resources Management
UBC Via Distance Education
Completed Nursing Assistant Program
Completed Cosmetology Program
Other Courses: Fork lift ticket, Pleasure Craft Operator, Respect in the workplace, Prevention of Violence in the Work Place, Serving it right, Super Host, Occupational Health and Saftey, Traffic Control, Ticket Agent, Front Desk Operations
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