Catherine Monroy
San Jose
Summary
Friendly and enthusiastic sales associate with over three years of proven experience in delivering exceptional customer service and driving sales growth. Expertise in fostering customer loyalty and satisfaction through tailored consultative techniques, ensuring each client's unique needs are met with precision. Proficient in product recommendation, payment processing, and maintaining a clean and organized environment. Recognized as a dedicated relationship builder with strong organizational skills and a commitment to excellence in every interaction.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Cloud City
2025 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Spellcraft
10.2022 - Current
- Placed orders and responded to customer inquiries in person, by phone, and through email with clear and accurate information to ensure a satisfactory customer experience.
- Monitored inventory to achieve ideal stock presence.
- Processed cash and card transactions with precision using POS system.
- Applied strong problem-solving and interpersonal skills to resolve conflicts.
- Facilitated onboarding process for new team members.
Education
Associate of Arts - Arts
West Valley College
Saratoga, CA10.2023
GED - General Studies
Branham High School
San Jose, CA06.2018
Skills
- Honest, committed, and hardworking
- Ability to demonstrate customer service skills
- Ability to stay calm under pressure
- Ability to solve problems and provide solutions
- Ability to speak and write professionally
- Excellent interpersonal communication
- Ability to work in diverse teams
Community Service
Westside Nursery School- San Jose CA, 2022-10-01, 2023-10-01
Assisted in setting up fundraising events, supporting classroom activities, and event participation. Engaged with children to promote the learning environment and assist with daily tasks.
Hobbies
- Cultivating outdoor/indoor plants
- Enthusiast and spending time outdoors
- Dedicated to regular strength training and personal fitness
Timeline
Sales Associate
Spellcraft
10.2022 - Current
GED - General Studies
Branham High School
Sales Associate
Cloud City
2025 - Current
Associate of Arts - Arts
West Valley College