CATHERINE MOLINA-LACRO
Bulacan,Bulacan
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance, Hawaiian Airlines CSR
05.2019 - 12.2021
TRAVEL CONSULTANT
EMIRATES GROUP, DNATA CONTACT CENTRE
10.2008 - 08.2018
TICKETING AND RESERVATIONS AGENT
KISH AIRLINES
Dubai
08.2006 - 09.2008
SHOP ATTENDANT AND FRONT DESK
WG&A Superferries, Arcadia Inc.
Manila
02.1999 - 06.2000
Education
BACHELOR OF ARTS - MASS COMMUNICATION, BROADCASTING AND PUBLIC RELATION
Lyceum of the Philippines
04.1998
HIGH SCHOOL DIPLOMA - Completed Coursework Towards Mass In Communication Journalism
Archdiocesan School of San Fabian
04.1994
Skills
- Retail Sales
- Customer Service
- Computer Proficiency
- Customer Relations
Certification
- Amadeus (GDS)
- TESOL (Teaching English to Speakers of Other Language)
- Drivers License
- Standards Fares and Ticketing, Emirates Aviation College
- Licensed Travel Advisor (Philippines)
- Excellence in Service: Providing Superior Customer Service
References
- Mefiboseth Calzado, Teleperformance, Operation Supervisor, 639560082163, mefiboseth.calzado@teleperformanceusa.com
- Khrysia Robenta, Reed Elsevier Philippines, Event Support Specialist, 09109441221, robentakhrysia@gmail.com
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance, Hawaiian Airlines CSR
05.2019 - 12.2021
TRAVEL CONSULTANT
EMIRATES GROUP, DNATA CONTACT CENTRE
10.2008 - 08.2018
TICKETING AND RESERVATIONS AGENT
KISH AIRLINES
08.2006 - 09.2008
SHOP ATTENDANT AND FRONT DESK
WG&A Superferries, Arcadia Inc.
02.1999 - 06.2000
BACHELOR OF ARTS - MASS COMMUNICATION, BROADCASTING AND PUBLIC RELATION
Lyceum of the Philippines
HIGH SCHOOL DIPLOMA - Completed Coursework Towards Mass In Communication Journalism
Archdiocesan School of San Fabian
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