Summary
Work History
Education
Skills
Timeline
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Catherine McMackin

West Covina

Summary

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Work History

Marketing & Administrative Assistant

Greenwood General Insurance
  • Managed daily scheduling and calendar coordination for executives.
  • Organized and maintained office files, ensuring accessibility and compliance with company standards.
  • Provided feedback on marketing materials and campaign effectiveness, helping the marketing team refine messaging and targeting for better results.
  • Boosted online engagement by implementing targeted marketing campaigns.

BDC Representative

RUSNAK Mercedes
  • Managed inbound calls, efficiently routing 100+ daily to appropriate departments, enhancing customer satisfaction
  • Increased customer outreach efficiency through strategic outbound call initiative, yielding 400 new leads monthly
  • Enhanced customer interaction approaches resulting in a $1.7M yearly income and sustained growth.
  • Data Entry and Reporting: Enter and maintain customer data in the dealership management system
  • Generate reports on service performance, lead generation, and customer satisfaction

Service Advisor Assistant

House Automotive
  • Assisted customers with inquiries regarding service options and vehicle maintenance.
  • Scheduled appointments and managed service workflow to optimize efficiency.
  • Provided detailed explanations of services performed to enhance customer understanding.
  • Collaborated with technicians to ensure timely completion of repairs and services.

Education

Associate in Science Degree - Business Administration - Marketing

Pasadena City College

High School Diploma -

West Covina High School

Skills

  • Performance tracking
  • Office administration
  • Administrative support
  • Appointment scheduling

Timeline

Marketing & Administrative Assistant

Greenwood General Insurance

BDC Representative

RUSNAK Mercedes

Service Advisor Assistant

House Automotive

Associate in Science Degree - Business Administration - Marketing

Pasadena City College

High School Diploma -

West Covina High School

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Catherine McMackin