Catherine Mcleod

• Recruitment of all Independent ContractorsDesign and monitor Postings, record and oversee all levels of recruitment, matching independent workers to service referrals, on boarding and mentoring of contractor workers, oversee service needs and matching from a economic perspective . Responsible for management of service funds and collaboration with direct service staff to ensure service referrals are met and monitored throughout the service need
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Administration of the on boarding process
• Customized service offerings to meet unique needs of key clients, enhancing client satisfaction and loyalty.

• Assisted clients with daily living tasks to improve quality of life.
• Supported individuals in maintaining independence by providing necessary assistance.
• Improved client satisfaction by offering compassionate and personalized care.
• Facilitated transportation and escort services, ensuring timely attendance to appointments.
• Locations that services were provided:

Arctic Quebec, Educator

Rehabilitation Centre-Inukjuak, Quebec Assessment ,Kuujjuarakik ,Quebec

Montreal, Personal Tutor

One to One contracts in Ontario

• Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
• Evaluated employee performance regularly, offering constructive feedback and tailored development plans to drive continuous improvement in results.
• Regularly reviewed competitor activity to anticipate market shifts and adjust retail strategies accordingly, maintaining a competitive edge.
• Coordinated special events at retail locations including product launches, promotional activities, seasonal celebrations which attracted new customers.
• Optimized store layouts to provide a visually appealing shopping experience, maximizing customer engagement and sales opportunities.
• Oversaw daily store operations, maintaining high standards of cleanliness, organization, and overall appearance.
• Enhanced customer satisfaction with focused staff training on customer service and product knowledge.
• Established strong relationships with vendors, negotiating favorable contracts for cost-effective merchandise procurement.
• Analyzed sales data to identify trends and adjust strategies accordingly, maximizing revenue potential across all stores.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Participated in training programs to enhance product knowledge and customer service skills.( Student Insurance Plan)
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.

• Collaborated with interdisciplinary teams to develop comprehensive care plans for clients with complex needs.
• Implemented behavior modification techniques to address challenging behaviors and improve overall client wellbeing.
• Facilitated group activities that promoted social interaction and skill-building among clients with diverse backgrounds.
• Developed strong rapport with clients and families through regular communication, trust-building strategies, and empathy.
• Locations and Titles :

Frontenac Youth Services, Program Manager ( 2012 to 2013)

Turning Point Youth Services, Program Manager(2010 to 2011)

Murray McKinnon Foundation, Senior Manager ( 1986-2009)

Durhamcrest Inc., Treatment Worker(1984-1987)