Catherine McCarthy

• Administering UFV’s study abroad and student exchange programs (inbound and outbound students)
• Working closely with international partner university coordinator’s and internal UFV departments for
nominations, admission, exchange semesters and articulation.
• Conducting info sessions, seminars, and promotional activities to promote study abroad at different
institutional levels.
• Serving as the first point of contact for inbound and outbound students providing front-line logistical
support and services, information related to policies, procedures, and program details, as well as
delivering orientation workshops.
• Planning and implementing necessary logistics for meetings, special events, and program delivery
• Committed to facilitate international student experience and international education.

• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Provided homework assistance using specific curriculum and materials.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Supported students with helpful study habits and exam strategies.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Supported students with helpful study habits and exam strategies.
• Planned lessons for allotted time to strengthen weak subjects and build skills.
• Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
• Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.

• Skilled at working independently and collaboratively in a team environment.
• Compute, record, and proofread data and other information, such as records or reports.
• Performed duties related to Admissions, Records, and Registration.
• Review files, records, and other documents to obtain information to respond to requests.
• Register domestic and international students, performed cashier functions including reconciling daily cash sessions and delivering deposits.
• Assisted and provided guidance and support to students on a variety of registration issues, and assisted students in using web services.
• Investigated and acted to resolve student registration problems, responded to enquiries about UFV policies, procedures, and deadlines.

• Attended meetings and presentations to learn project details.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
• Worked with John Volken Academy addiction treatment center doing greenhouse trials on groundbreaking studies.
• Supported project leads in preparing regulatory documentation and presentations highlighting findings.
• Collaborated with researchers in preparing study results for publication or presentation
• Contributed to educational research data pool by collecting and organizing information from multiple sources.

• Motivated, trained, and disciplined employees to maximize performance.
• Resolved problems promptly to elevate customer approval.
• Managed team schedule with eye for coverage needs and individual strengths.
• Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
• Responsible for staff scheduling and training, maintained staff morale.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Prepare and review operational reports and schedules to ensure accuracy and efficiency
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managing and meeting budget expectations

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.