Catherine Masztalar
Aldergrove ,BC
Summary
Adept at reception management and customer service, I excelled at Fraser Valley Refrigeration by enhancing visitor experiences and streamlining office operations. My proactive approach and ability to adapt quickly, honed as a Manager at McDonald’s, underscore my commitment to efficiency and positive client interactions.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
Fraser Valley Refrigeration
02.2011 - 10.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
McDonald’s
Manager
09.2014 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School -
St. John Brebeuf Regional Secondary School
Abbotsford, BC06.2014
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Scheduling appointments
- Customer Service
- Phone and Email Etiquette
Languages
English
Elementary
Timeline
McDonald’s
Manager
09.2014 - 12.2016
Receptionist Administrator
Fraser Valley Refrigeration
02.2011 - 10.2020
High School -
St. John Brebeuf Regional Secondary School
Similar Profiles
Krystal LabrecqueKrystal Labrecque
Contract Billing Clerk at Fraser Valley RefrigerationContract Billing Clerk at Fraser Valley Refrigeration
Emily NelsonEmily Nelson
Student Nurse at University of the Fraser ValleyStudent Nurse at University of the Fraser Valley
Tyler GallardoTyler Gallardo
Screen Printer at Fraser Valley CrestingScreen Printer at Fraser Valley Cresting