Summary
Overview
Work History
Education
Languages
Certification
Timeline
Generic

Catherine Markina

Toronto,Ontario

Summary

A highly adaptable and results-driven professional with extensive experience in customer service, sales, and team leadership. Proven ability to build strong relationships, identify client needs, and deliver tailored solutions in fast-paced environments. Committed to continuous learning and improvement, with a strong focus on driving success and contributing to team growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Barista

Starbucks
Toronto, Ontario
06.2024 - Current
  • Daily executed the "Ready Set Cycle" standards, conducted weekly check-ups, and continuously participated in training sessions to enhance skills and maintain high-quality service

Sales Associate

Browns Shoes
Toronto, Ontario
05.2024 - 08.2024
  • Helped customers find specific products, answered questions, and offered product advice.

Waitress

Abrielle
Toronto, Ontario
12.2023 - 06.2024
  • Provided excellent service to guests, participated in monthly training sessions to enhance skills, and assisted in organizing large-scale events hosted by the restaurant

Support Staff Member

The Broadview Hotel
Toronto, Ontario
09.2023 - 01.2024
  • Supported strategic event planning and execution, ensuring seamless collaboration and satisfaction for both clients and attendees

Shift Supervisor

Zaza Espresso Bar
Toronto, Ontario
05.2022 - 12.2022

Managed supply deliveries, baked in-house products, conducted inventory checks, and handled financial calculations to ensure smooth daily operations.

Election Poll Worker

Election Ontario
Toronto, Ontario
07.2022 - 07.2022
  • Monitored polling area to ensure that only eligible voters were allowed to cast their votes.

Barista

Second Cup
Toronto, Ontario
11.2021 - 03.2022
  • Built and maintained customer relationships by identifying individual needs and offering tailored product recommendations.

Education

Bachelor of Commerce - Business Management

Toronto Metropolitan University
Toronto, None
05-2026

Languages

English
Native/ Bilingual
Russian
Native/ Bilingual

Certification

  • Smart Serve Ontario Certificate
  • A 5-year diploma in visual arts

Timeline

Lead Barista

Starbucks
06.2024 - Current

Sales Associate

Browns Shoes
05.2024 - 08.2024

Waitress

Abrielle
12.2023 - 06.2024

Support Staff Member

The Broadview Hotel
09.2023 - 01.2024

Election Poll Worker

Election Ontario
07.2022 - 07.2022

Shift Supervisor

Zaza Espresso Bar
05.2022 - 12.2022

Barista

Second Cup
11.2021 - 03.2022

Bachelor of Commerce - Business Management

Toronto Metropolitan University
Catherine Markina