Catherine-Maria Robb
Lancaster,ON
Overview
35
35
years of professional experience
Work History
Street Outreach Worker
Volunteer Position
Eastern Ontario
01.1995 - Current
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Developed and maintained accurate records of programs and services.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Self Employed
Robb's Recycled Furniture Warehouse
Alexandria, ON
09.2010 - 12.2013
- Refinished and repurposed furniture.
- Designed furniture for customers.
- Operated a store front on Main street, Alexandria with a workshop.
- Trained high school co-op students in wood working and sales and advertising.
- Delivered furniture to customers across Eastern Ontario.
- Maintained a supply of furniture to enable us to donate items to schools, day cares as well as members of the community in need.
Lead Banquet Cook
Portsmouth Olympic Harbor Marina
Kingston, ON
04.2005 - 06.2009
- Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
- Recognized quality standards in vegetables, fish, dairy and meat products and selected and used freshest ingredients to prepare menu items.
- Dated and rotated food containers, safely stored perishables and maintained sanitary work environment to maximize food safety.
- Learned menu items produced by assigned station to achieve proper quantities.
- Ordered food and supplies used to prepare meals for up to 1500 people.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
Front of House Manager
Indian Grill Restaurant
Kingston, ON
04.2001 - 05.2005
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bartender and Server
Creative Kosher Catering
Ottawa, ON
09.1993 - 03.2001
- Served food and bartended promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Bartender
The Fish Market Restaurant
Ottawa, ON
07.1990 - 08.1993
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender
Jin's Hideaway
Cardinal, ON
06.1988 - 06.1990
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or error.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Timeline
Self Employed
Robb's Recycled Furniture Warehouse
09.2010 - 12.2013
Lead Banquet Cook
Portsmouth Olympic Harbor Marina
04.2005 - 06.2009
Front of House Manager
Indian Grill Restaurant
04.2001 - 05.2005
Street Outreach Worker
Volunteer Position
01.1995 - Current
Bartender and Server
Creative Kosher Catering
09.1993 - 03.2001
Bartender
The Fish Market Restaurant
07.1990 - 08.1993
Bartender
Jin's Hideaway
06.1988 - 06.1990