Catherine-Maria Robb
Lancaster,ON
Overview
35
35
years of professional experience
Work History
Street Outreach Worker
Volunteer Position
01.1995 - Current
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Developed and maintained accurate records of programs and services.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Self Employed
Robb's Recycled Furniture Warehouse
09.2010 - 12.2013
- Refinished and repurposed furniture.
- Designed furniture for customers.
- Operated a store front on Main street, Alexandria with a workshop.
- Trained high school co-op students in wood working and sales and advertising.
- Delivered furniture to customers across Eastern Ontario.
- Maintained a supply of furniture to enable us to donate items to schools, day cares as well as members of the community in need.
Lead Banquet Cook
Portsmouth Olympic Harbor Marina
04.2005 - 06.2009
- Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
- Recognized quality standards in vegetables, fish, dairy and meat products and selected and used freshest ingredients to prepare menu items.
- Dated and rotated food containers, safely stored perishables and maintained sanitary work environment to maximize food safety.
- Learned menu items produced by assigned station to achieve proper quantities.
- Ordered food and supplies used to prepare meals for up to 1500 people.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
Front of House Manager
Indian Grill Restaurant
04.2001 - 05.2005
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bartender and Server
Creative Kosher Catering
09.1993 - 03.2001
- Served food and bartended promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Bartender
The Fish Market Restaurant
07.1990 - 08.1993
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender
Jin's Hideaway
06.1988 - 06.1990
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or error.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Timeline
Self Employed
Robb's Recycled Furniture Warehouse
09.2010 - 12.2013
Lead Banquet Cook
Portsmouth Olympic Harbor Marina
04.2005 - 06.2009
Front of House Manager
Indian Grill Restaurant
04.2001 - 05.2005
Street Outreach Worker
Volunteer Position
01.1995 - Current
Bartender and Server
Creative Kosher Catering
09.1993 - 03.2001
Bartender
The Fish Market Restaurant
07.1990 - 08.1993
Bartender
Jin's Hideaway
06.1988 - 06.1990
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