Catherine Mandala
Toronto,ON
Summary
Results-focused professional with experience in organization, planning and execution. Proactive leader with strengths in communication and collaboration. Proficient in leveraging my strong team work skills and industry knowledge to promote a mutually advantageous work environment. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
11
11
years of professional experience
Work History
Executive Assistant/ Event Support - Advancement
Branksome Hall
03.2024 - Current
- Developed and maintained filing systems for confidential documents and records.
- Process invoices for payment while tracking all data on Google Suites.
- Facilitated communication between senior management and staff.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Maintained confidential records and files related to executive operations.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries, and directing them to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues, vendors, and ordering promotional materials.
- Conducted research on various topics, as requested by management.
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Provided administrative support to the senior leadership team, including scheduling meetings, and managing calendars.
- Assisted in planning promotional events and campaigns related to Content Marketing initiatives.
- Provided support in the planning of special events held at the facility.
- Supported event coordinators in setting up and breaking down for community events.
- Provided administrative support during the planning process of events.
Freelance Consultant
Cat's Eye
Toronto, ON
05.2023 - Current
- Developed and implemented new procedures to facilitate business growth.
- Delivered high level of service to customers in effort to build upon relationships for future.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Formatted and designed text and graphics using Canva for promotional material
Advancement Assistant - Contract Position
Havergal College
Toronto, ON
03.2022 - 03.2023
- Collaborated with team members to create and produce donor solicitations and reports to ensure fundraising initiatives are consistent and efficient.
- Worked closely with team members to try new approaches to engage donors and increase funding such as the Pledge Fulfillment Invoice system.
- Main point of contact for donor inquiries and support services.
- Maintain donor records such as gift agreements, communications and confidential information.
- Demonstrated leadership by making improvements to work processes while helping to train others on systems such as Google suites, Veracross, & Composer.
- Collaborated with teams in various departments of the school to produce strategic events and maintain a high level donor service
- Produced materials to highlight program offerings and reach new donors.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Created visuals and graphics for event invitations & marketing content using the Canva design program.
- Created, and sent personalized Thank-You cards to donors bi-weekly
- Organized materials delivery, space setup and donations for alum, student and donor events.
- Organized event facility, food and beverage selections and audio-visual arrangements to ensure a successful event
- Arranged security, printing and supply vendors to meet unique requirements of each event.
- Assisted my team in cultivating a network of potential donors by attending school events.
- Liaised with business and community members to increase awareness of fundraising programs and causes.
- Coordinated large-scale events to engage with donors and provide presentations regarding fundraising initiatives.
Account Coordinator - Contract Position
Mosaic Sales Solutions
Toronto, ON
08.2021 - 02.2022
- Liaised between customers and company in support of numerous account executives, coordinated client and supplier scheduling and processed complex projects through delivery.
- Pitched ideas, developed strategies, devised and implemented creative marketing plans
- Communicated with customers when issues arose to inform regarding problem resolution.
- Interviewed and hired Brand Ambassadors to work large and small scale activations
- Delivered customer requirements to production team, collaborated with sales team and followed up on status to verify project schedule remained on track to fulfill contract.
- Managed scheduling and payroll for all hired Brand Ambassadors
- On-site manager for all staff at brand activations
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Client Services Analyst - Configuration Specialist
QHR Technologies - Loblaws Companies Limited
02.2021 - 08.2021
- Lead weekly meetings with client services department heads to learn about updates to our software.
- Maintain quality-focused performance benchmarks and schedules when directing project teams.
- Demonstrate leadership by making improvements to work processes and helping to train others.
- Keep my team on track by assigning and supervising their activities and giving constructive feedback.
- Provide IT and software trouble-shooting support to clients.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Manage multiple projects and tasks to ensure high quality and timely delivery.
Client Services Analyst
QHR Technologies - Loblaws Companies Limited
11.2020 - 02.2021
- Provided customer service and issue resolution to increase quality assurance satisfaction levels.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Resolved an average of 20-30 inquiries in any given week, consistently meeting performance goals.
- Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
- Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
- Kept detailed records of customer accounts, including actions taken, issues resolved and relevant information.
Data Coordinator - Contract Position
Kinaxis
Toronto, ON
12.2019 - 03.2020
- Received daily reports.
- Worked remotely while maintaining constant communication with fellow teammates and managers.
- Involved in weekly team meetings via Microsoft Teams with global head of operations.
- Prioritized and investigated queries regarding data discrepancies to support documentation workflow.
- Input client information into company database to provide leaders with quick access to essential client data.
- Identified errors and provided solutions to data related issues
- Compared and edited old and newly received documents to ensure accuracy and rectified mistakes.
Colour Artist
Sephora
Toronto, ON
05.2017 - 09.2018
Colour Artist
MAC Cosmetics
Toronto, ON
06.2014 - 04.2016
Education
Special Event Management - Event Management
George Brown College
Toronto, ON08.2019
Comprehensive Makeup Artist Program -
George Brown College
Toronto, ONMay.2013
Skills
- Proficient in Microsoft Office programs including Word, Excel, and PowerPoint
- Event Management
- Organizations skills
- Client Services Management
- Google suite programs
- Communications skills
- High attention to detail
- Problem resolution
- Critical thinking
- Team management
- Event calendar management
- Data management
Personal Information and Interests
- Artistry (Painting, Crafting & Cosmetology)
- Social Media
- Networking Events
- Reading
Timeline
Executive Assistant/ Event Support - Advancement
Branksome Hall
03.2024 - Current
Freelance Consultant
Cat's Eye
05.2023 - Current
Advancement Assistant - Contract Position
Havergal College
03.2022 - 03.2023
Account Coordinator - Contract Position
Mosaic Sales Solutions
08.2021 - 02.2022
Client Services Analyst - Configuration Specialist
QHR Technologies - Loblaws Companies Limited
02.2021 - 08.2021
Client Services Analyst
QHR Technologies - Loblaws Companies Limited
11.2020 - 02.2021
Data Coordinator - Contract Position
Kinaxis
12.2019 - 03.2020
Colour Artist
Sephora
05.2017 - 09.2018
Colour Artist
MAC Cosmetics
06.2014 - 04.2016
Special Event Management - Event Management
George Brown College
Comprehensive Makeup Artist Program -
George Brown College
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