Catherine Leal
Bakersfield
Summary
Customer-focused Assistant Store Manager with expertise in operations management and team training. Proven ability to enhance service quality and drive customer loyalty through effective collaboration and inventory maintenance. Detail-oriented professional with extensive experience in retail and education, skilled in creating positive experiences for customers and learners alike.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Hobby Lobby
Bakersfield
06.2025 - Current
- Managed cash register during peak shopping hours, ensuring swift and accurate transactions.
- Assisted customers with product inquiries and store navigation.
- Maintained a clean and organized checkout area consistently.
- Handled returns and exchanges following company policies.
- Partnered with team members to deliver exceptional customer service and enhance overall shopping experience.
- Addressed customer complaints with empathy and professionalism, fostering positive customer relationships.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Assistant Store Manager
Dollar General
Bakersfield
02.2023 - 03.2025
- Coordinated daily store operations and staff scheduling to ensure smooth workflow.
- Trained new team members on company policies and procedures.
- Maintained optimal inventory levels and organized stockroom for easy access.
- Ensured store compliance with safety and cleanliness standards.
- Resolved customer inquiries and issues to enhance overall shopping experience.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Paraprofessional
Bakersfield City School District
Bakersfield
03.2024 - 02.2025
- Supported teachers by preparing instructional materials and classroom resources.
- Supported students in learning activities and provided tailored assistance for individual needs.
- Applied behavior management strategies to foster a positive and engaging classroom atmosphere.
- Participated in training sessions to enhance skills in supporting diverse learners.
- Created and maintained positive relationships with students, parents, and colleagues.
- Assisted with implementation of students' individualized IEP.
- Supervised small groups of students during instruction time.
Sales Lead
Vans Off The Wall
Bakersfield
02.2022 - 02.2023
- Led team to enhance customer service, fostering brand loyalty through positive customer interactions.
- Trained and mentored staff on product knowledge and sales techniques.
- Resolved customer inquiries and complaints, ensuring satisfaction and maintaining strong customer relationships.
- Developed visual merchandising strategies that improved store presentation and attracted customer attention.
- Managed cash register operations using POS system and processed sales and returns.
Supervisor
Bernard's Thrift Store
Bakersfield
01.2020 - 02.2022
- Trained and mentored new staff on store procedures and customer service to improve team performance.
- Supervised daily operations to enhance overall store efficiency.
- Resolved customer inquiries and complaints to promote customer satisfaction.
- Conducted staff meetings to communicate goals and expectations clearly.
- Organized merchandise displays to enhance customer engagement and sales.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA03-2020
Skills
- Cash register operations
- Customer service
- Refund handling
- Inventory management
- Sales strategies
- Visual merchandising
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Staff training
- Work ethic and integrity
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
paraprofessional
Timeline
Cashier
Hobby Lobby
06.2025 - Current
Paraprofessional
Bakersfield City School District
03.2024 - 02.2025
Assistant Store Manager
Dollar General
02.2023 - 03.2025
Sales Lead
Vans Off The Wall
02.2022 - 02.2023
Supervisor
Bernard's Thrift Store
01.2020 - 02.2022
High School Diploma -
Bakersfield High School