Catherine Lafreniere
Welland,ON
Summary
Achieved operational excellence and compliance with local regulations as the Owner/Operator of The Pelham Street Grille, enhancing customer satisfaction through innovative menu development and staff management. Expertly balanced financial management and community engagement, cultivating a loyal customer base and fostering a standout dining experience. Demonstrated exceptional multitasking and interpersonal skills as a Server at The Lazy Loon. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Restaurant Owner/Operator
The Pelham Street Grille
07.2016 - 09.2024
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
- Managed financial aspects of the business including budgeting, forecasting and cash flow management.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
Server
The Lazy Loon
02.2012 - 03.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
The Cove Cafe
05.2006 - 06.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
St Catharines Collegiate
St. Catharines, ON1982
Skills
Operational Efficiency
Local Regulations Compliance
Food presentation
Staff Management
Menu development
Languages
English
Elementary
Timeline
Restaurant Owner/Operator
The Pelham Street Grille
07.2016 - 09.2024
Server
The Lazy Loon
02.2012 - 03.2015
Server
The Cove Cafe
05.2006 - 06.2012
High School Diploma -
St Catharines Collegiate
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