Catherine Kulcheski
Coquitlam,BC
Summary
Accomplished Golf Shop Attendant at Burnaby Mountain Golf Course, adept in Club Prophet system operations and demonstrating exceptional customer service. Streamlined operations, enhancing efficiency and sales. Proven team player with strong communication skills, ensuring smooth check in and quick to the tee box execution. Excelled in data accuracy at Maple Leaf Foods, significantly reducing order errors and meeting successful turnaround times.
Overview
21
21
years of professional experience
Work History
Golf Shop Attendant
Burnaby Mountain Golf Course
Burnaby BC
04.2004 - Current
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Optimized pace of play on the course by monitoring player speed and providing guidance when necessary.
- Supported smooth course operations during tournaments by checking in players, distributing scorecards, and overseeing starting times at the first tee box area as necessary.
- Observed guests for proper use of equipment and respectful behavior on property.
- Administered point of sales applications and trained new team members in customer service and operations details.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Ensured accurate record-keeping by diligently updating customer contact information for mailing lists or loyalty programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Bookkeeping Assistant
Allcan Appraisals
Coquitlam BC
01.2016 - Current
- Updated financial records using Sage accounting programs for current, accurate accounts.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Processed employee and contractor expense reimbursements quickly.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Ensured accurate recording of financial transactions by meticulously entering data into accounting systems.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Validated and recorded invoices and resolved discrepancies with vendors.
Data Entry Clerk
Maple Leaf Foods
Coquitlam BC
09.2003 - 04.2004
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free orders.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output
Education
Bookkeeping Specialty
Douglas College
New Westminster, BCSkills
- POS System Operation, Club Prophet operating system, Sage accounting system
- Cash handling proficiency
- Golf course familiarity
- Scheduling flexibility
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Customer Service
- Multitasking Abilities
- Communication abilities
- Patience and Empathy
- Team player mentality
Timeline
Bookkeeping Assistant
Allcan Appraisals
01.2016 - Current
Golf Shop Attendant
Burnaby Mountain Golf Course
04.2004 - Current
Data Entry Clerk
Maple Leaf Foods
09.2003 - 04.2004
Bookkeeping Specialty
Douglas College
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