Certificate - Administration Level II
University of Regina
Regina, SK2024
Catherine Kopp
Moose Jaw,SK
Summary
Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to first-rate communication and team success.
Skills
- Multitasking Strengths
- Time Management
- Attention to Detail
- Communication
- Organizational skill
- Hospitality Management
- Administrative and Clerical Support
- Data Entry
- Cooking
- Customer Service
- Behavior Management Techniques
Education
High School Diploma -
Sto Nino 3rd National High School
Philippines05.2013
Certification
- CPR & First Aide
- Med-Assist
- Non-Violence Crisis Intervention
- Food Handler
- Back To Basic
- Confabulation
Work History
Childcare Provider
Thomas Circle Of Care
04.2023 - Current
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Documented children's growth and development.
- Provided emotional support and guidance to children during difficult times.
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Early Childcare Educator
Ranch Ehrlo Society
07.2023 - Current
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
Sales Associate
Canex ExpressMart
04.2023 - 07.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Sorted mail according to size, shape, and destination.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Carried out day-to-day duties accurately and efficiently.
Health Care Aide
Crescent Park Retirement Villa
01.2020 - 07.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Maintained clean, safe and well-organized patient environment.
- Adhered to all resident lifting and safe lifting instructions and rules.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted patients with therapy exercises as specified by care team.
Front Desk Receptionist
Grant Hall Hotel
08.2020 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer problems and complaints.
- Collected room deposits, fees, and payments.
Office Administrator
Registrar's Office
05.2013 - 06.2013
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Delivered clerical support by handling range of routine and special requirements.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
Overview
10
10
years of professional experience
1
1
Certificate