Catherine Keyuk

• Streamlined appointment scheduling for increased efficiency and reduced wait times.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.

Greeting patients upon arrival and checking them in.

Processing payments and submitting insurance claims electronically.

Answering questions related to dental treatment options.

Answering calls and returning messages.

Scheduling appointments, and following up on patients care

• Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
• Expedited appointment scheduling through effective utilization of office management software systems.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Maintained an organized reception area that facilitated smooth daily operations within the school environment.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.