Catherine Kayitesi

· Planned and performed compliance and financial audits for public entities, parastatal organizations, local administrative entities and government bilateral projects funded by USAID, World Bank, European Union, and African Development Bank

· Conducted audits of the financial statements of the Government institutions and performed risk assessments of business activities, potential exposure, and materiality of loss.

• Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
• Reviewed invoices for accuracy and completeness prior to payment processing.

· Greeted customers and responded promptly to customer needs.

· Operated cash register for cash and credit card transactions

· Scanned products and process customer transactions accurately.

· Supported in the delivery of company-directed promotions and programs.

· Handled cash and credit card transactions.

· Produced report at the end of every shift.

· Used POS system to enter orders, process payments and issue receipts.

· Delivered consistent high-quality service to maintain customer loyalty.

· Followed up with customers to offer additional support and check resolution satisfaction.

· Handled customer inquiries and service requests.

· Contributed to upsell and cross-sell promotions to increase revenue.

· Provided outstanding customer service by promptly addressing inquiries, resolving issues concerning solar panels, and ensuring customer satisfaction.

· Effectively managed a high volume of incoming calls and emails complaining about broken solar panel, demonstrating strong multitasking abilities.

· Made a good first impression by efficiently and amiably greeting and seating visitors.

· Took and accurately relay customer orders to the kitchen staff, accommodating special requests and dietary restrictions.

Handled customer inquiries, concerns, and complaints professionally and efficiently