Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
References
Timeline
Generic

Cathie Jedlinski

Ottawa,ON

Summary

Energetic Customer Services Representative Supervisor with several years of experience supporting employees and customers. Skilled in listening to customers and resolving problems according to company policy. Supportive leader with strong interpersonal skills created positive culture for team of representatives.

Overview

14
14
years of professional experience

Work History

Customer Service Representative Manager

Royal Bank
Ottawa, Ontario
05.2006 - 12.2019
  • Coordinated with other departments to ensure customer satisfaction.
  • Provided assistance with account maintenance, such as opening new accounts, transferring funds, and closing accounts.
  • Resolved customer disputes and complaints in an efficient and friendly manner.
  • Participated in regular staff meetings regarding performance goals, process improvements.
  • Ensured compliance with applicable laws and regulations pertaining to banking services.
  • Adhered to all bank policies and procedures while handling confidential information.
  • Provided training support for new hires in the Customer Service Department.
  • Performed daily cash balancing activities according to established procedures.
  • Greeted customers and responded to inquiries in a professional and timely manner.
  • Tracked customer requests from initial contact through resolution.
  • Identified opportunities for cross-selling products or services to existing customers.
  • Assisted customers with product selection by providing information on features, benefits, warranties and financing options.
  • Processed transactions accurately using the point-of-sale system.
  • Demonstrated knowledge of banking regulations related to customer service operations.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Surpassed sales goals through implementation of successful marketing strategies.

Board Member

RBC 90 Sparks st
Ottawa, Ontario
08.2008 - 08.2014
  • Collaborated with executive team members on fundraising initiatives to secure additional funding sources for the organization.
  • Served as a liaison between management, employees, shareholders, and other stakeholders.
  • Identified areas of improvement in business operations and provided solutions to maximize efficiency.
  • Engaged in public relations activities to promote company mission, vision, values, products, services, and brand image.
  • Developed and implemented policies to ensure compliance with industry regulations.
  • Facilitated communication between board members during decision-making processes.
  • Ensured that all legal requirements were met according to local laws and regulations.
  • Conducted regular board meetings and prepared meeting agendas.
  • Ensured compliance with legal and regulatory requirements to uphold the organization's integrity and public trust.
  • Brainstormed new business policies and directed program operations.
  • Led fundraising initiatives, securing necessary funds to support and expand organizational programs.
  • Attended board meetings and reviewed meeting agendas.
  • Engaged in fundraising and resource development efforts by reaching out to interested partners and donors.
  • Developed long-range plans for business growth, resulting in increase in annual sales.
  • Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.

Education

BBA - Business Accountancy

St. Clair College of Applied Arts And Technology
Windsor, ON
05-1975

Skills

  • Customer service
  • Regulatory compliance
  • Conflict resolution
  • Employee training
  • Account management
  • Performance management
  • Team building
  • Customer relationship management
  • Time management
  • Problem solving
  • Customer satisfaction measurement
  • Workforce planning
  • Innovation skills
  • Complaint handling
  • Product knowledge
  • Skill development
  • Performance evaluations
  • Production goal setting

Websites

Affiliations

  • Gardening
  • figure skater
  • yoga
  • aerobics

side walker and horse handler

active member with our community association

Accomplishments

  • Sat on Town of Kingsville Board
  • owned a children's store
  • skated and competed with the a masters synchronized skating

References

References available upon request.

Timeline

Board Member

RBC 90 Sparks st
08.2008 - 08.2014

Customer Service Representative Manager

Royal Bank
05.2006 - 12.2019

BBA - Business Accountancy

St. Clair College of Applied Arts And Technology

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Cathie Jedlinski